CL_CRM_PS_4S055 - The eligibility period could not be created for at least one SSP

SAP Error Message - Details

• Message type: E = Error

• Message class: CL_CRM_PS_4S - Messages for Social Service

• Message number: 055

• Message text: The eligibility period could not be created for at least one SSP

What causes this issue?

In CRM 700 EhP2, the eligibility periods for every SSP (active and not
active) are stored in the application table CRMD_PS_ELIG_H. During the
migration, the system creates an entry in this table for every existing
SSP. The system derives the eligibility period for each SSP from the
entire decision period and sets this to '<LS>Eligible</>'.

System Response

The eligibility period could not be created for at least one SSP.

How to fix this error?

Execute the program CRM_4S_3_MANUAL_MIGRATION and select the checkbox '
<LS>Update Eligible Periods</>'.
If the error still occurs after executing the manual program run analyze
the error log or contact SAP support.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

AnswerBot

• What is the cause and solution for SAP error message CL_CRM_PS_4S055 - The eligibility period could not be created for at least one SSP ?

  The SAP error message CL_CRM_PS_4S055 indicates that there is an issue with creating the eligibility period for at least one Service Subscription Product (SSP) in the system. This error typically arises in the context of SAP Customer Relationship Management (CRM) and can be related to various factors.
  Causes:
  
  Missing Data: Required data for the Service Subscription Product may be missing or incomplete. This could include details like start and end dates, pricing information, or other relevant attributes.
  Configuration Issues: There may be configuration issues in the system that prevent the eligibility period from being created. This could involve settings related to the product, pricing, or eligibility criteria.
  Business Rules: The business rules defined in the system may not allow the creation of an eligibility period for the specified SSP due to certain conditions not being met.
  Date Conflicts: The dates specified for the eligibility period may conflict with existing periods or may not fall within acceptable ranges.
  Authorization Issues: The user may not have the necessary authorizations to create or modify eligibility periods for the SSP.
  
  Solutions:
  
  Check Data Completeness: Review the SSP data to ensure that all required fields are filled out correctly. Pay special attention to the eligibility period fields.
  Review Configuration: Check the configuration settings related to the SSP and eligibility periods. Ensure that all necessary settings are correctly configured.
  Validate Business Rules: Review the business rules that apply to the SSP to ensure that the conditions for creating an eligibility period are met.
  Examine Dates: Verify that the start and end dates for the eligibility period are valid and do not conflict with existing periods.
  Authorization Check: Ensure that the user has the necessary permissions to create or modify eligibility periods for the SSP.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access the relevant service subscription products and their details.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the SAP Help Portal for documentation related to Service Subscription Products and eligibility periods for more detailed guidance.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.