Terms & Conditions

Last update: 02/06/2025

1. Introduction & Acceptance of Terms

Welcome to ERPlingo! These Terms & Conditions ("Terms") govern your use of our website, services, and AI-powered tools. By accessing or using ERPlingo, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, you must not use ERPlingo’s services.

1.1 Agreement to the Terms

By accessing, browsing, or using ERPlingo’s website or services, you agree to comply with and be legally bound by these Terms. This agreement applies to all users, including individuals,businesses, and organizations utilizing ERPlingo’s services.

1.2 Legal Age & Eligibility

To use ERPlingo, you must:

Be at least 18 years old, or meet the legal age requirement in your jurisdiction to enter into a binding contract.
Have the legal authority to accept these Terms on behalf of yourself or your organization (if using ERPlingo on behalf of a business).

If you are using ERPlingo on behalf of a company or other entity, you confirm that you have the necessary authority to bind your organization to these Terms.

1.3 Contact Information

If you have any questions about these Terms, you may contact us at info@erplingo.com

2. User Accounts & Access

To access certain features of ERPlingo, users may be required to create an account. By registering, you agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the security of your account and ensuring its proper use.

2.1 Account Registration

Users must provide truthful and current information during the registration process.
ERPlingo reserves the right to suspend or terminate accounts containing false, misleading, or outdated information.

2.2 Account Security

Users are responsible for safeguarding their login credentials and preventing unauthorized access.
Any activity conducted under an account is the sole responsibility of the account holder.
If you suspect unauthorized access or a security breach, you must notify ERPlingo immediately at info@erplingo.com.

2.3 Non-Transferability

Accounts are personal and non-transferable. They may not be shared, sold, or assigned to another individual or entity.
Business and enterprise accounts may allow multiple authorized users, subject to the terms outlined in Section 6: Enterprise & Business Accounts.

2.4 Account Suspension & Termination

ERPlingo reserves the right to suspend or terminate accounts that:
- Violate these Terms & conditons.
- Engage in fraudulent, abusive, or unauthorized activities.
- Compromise the security or integrity of ERPlingo’s services.
For details on the termination policy, refer to Section 10.3: Account Suspension & Termination.

3. Subscription Plans & Payments

ERPlingo offers both free and paid subscription plans, each with specific features and usage limits. By subscribing to a paid plan, you agree to the billing and payment terms outlined in this section.

3.1 Billing & Payment Terms

Paid subscriptions are billed on a recurring basis (monthly or annually) using the payment method provided at the time of subscription.
Users must ensure that their payment information is accurate and up to date to avoid service interruptions
Subscription fees are non-refundable, except as explicitly stated in ERPlingo’s refund policy.

3.2 Automatic Renewals & Cancellations

All paid subscriptions automatically renew at the end of each billing cycle unless canceled before the renewal date.
Users may cancel their subscriptions at any time through their account settings or by contacting info@erplingo.com.
Canceled subscriptions remain active until the end of the current billing period, after which access to paid features will be revoked.

3.3 Refund Policy

Refunds are only issued under circumstances explicitly stated in ERPlingo’s refund policy.
Refund requests must be submitted to info@erplingo.com and are subject to review.

3.4 Subscription Restrictions

Paid subscriptions are for individual use only, unless explicitly designated as an enterprise or team subscription.
Sharing, reselling, or redistributing access to ERPlingo’s paid services is strictly prohibited.
ERPlingo reserves the right to suspend or terminate accounts found in violation of these subscription terms.

4. Permitted & Prohibited Uses

ERPlingo’s services are designed to support SAP learning, troubleshooting, and consulting. Users must adhere to acceptable use practices to ensure compliance with these Terms.

4.1 Permitted Uses

Users may:

Access ERPlingo’s tools and resources for personal or business-related SAP learning and troubleshooting.
Utilize AI-generated insights for understanding SAP concepts, resolving errors, and enhancing workflows.
Incorporate ERPlingo’s recommendations into SAP learning, decision-making, and operational improvements, provided they comply with these Terms.

4.2 Prohibited Activities

To protect ERPlingo’s platform and intellectual property, the following activities are strictly prohibited:

Reverse Engineering – Attempting to deconstruct, alter, or tamper with ERPlingo’s AI models, algorithms, or any underlying technology.
Unauthorized Data Extraction – Using automated tools, bots, or scripts to scrape, extract, or mine data from ERPlingo’s platform without explicit authorization.
Unauthorized Distribution – Sharing, selling, sublicensing, or redistributing ERPlingo’s proprietary content, AI-generated responses, or tools without written consent.
Fraudulent or Illegal Activity – Using ERPlingo to generate, distribute, or facilitate fraudulent, misleading, or illegal content or transactions.
Overloading the System – Deliberately overloading ERPlingo’s servers, attempting to disrupt service availability, or engaging in any activity that degrades system performance.
Impersonation – Misrepresenting yourself as ERPlingo, its representatives, or another user for any deceptive purpose.

4.3 Consequences of Violating Usage Policies

Violations of these Terms may result in the following actions, at ERPlingo’s sole discretion:

Immediate suspension or termination of your account without prior notice.
Permanent restriction from accessing ERPlingo’s services.
Legal action, including claims for damages or injunctive relief.

5. Intellectual Property Rights

ERPlingo’s platform, tools, AI models, and all related content are protected under intellectual property laws. Users are granted limited rights to access and use ERPlingo’s services, but these rights do not extend to ownership or unrestricted use of ERPlingo’s intellectual property.

5.1 Ownership

All content, software, algorithms, AI models, text, and proprietary technology available through ERPlingo are the exclusive property of ERPlingo and its licensors.
ERPlingo’s intellectual property is protected by copyright, trademark, and other applicable laws.

5.2 License to Use

ERPlingo grants users a limited, non-exclusive, non-transferable, and revocable license to access and use its services for personal or business-related SAP learning and troubleshooting.
This license does not grant users ownership of any ERPlingo content or technology.

5.3 Restrictions on Use

Users may not, without explicit written permission from ERPlingo:

Copy, modify, distribute, sell, lease, sublicense, or commercially exploit any part of ERPlingo’s services or AI-generated responses.
Use ERPlingo’s proprietary tools, databases, or AI models to develop competing products or services.
Remove, alter, or obscure any copyright, trademark, or proprietary notices from ERPlingo’s platform or outputs.

5.4 Trademarks & Branding

The ERPlingo name, logo, and brand elements are trademarks owned by ERPlingo.
Users may not use ERPlingo’s trademarks, logos, or branding in any way that implies endorsement, affiliation, or sponsorship without prior written consent.

6. Enterprise & Business Accounts

Enterprise accounts are designed for organizations that require multiple user access, team management capabilities, and enhanced service features. By registering for an enterprise account, the organization and its authorized users agree to the additional terms outlined in this section.

6.1 Applicability

Enterprise accounts are intended for businesses, organizations, and teams that require centralized management of multiple users.
The organization is responsible for ensuring that all authorized users comply with these Terms.

6.2 Admin Roles & Responsibilities

Enterprise accounts may designate one or more administrators (“Admins”) who can:
- Manage team subscriptions and user.
- Monitor usage and generate reports.
- Adjust account settings and permissions for authorized users.
ERPlingo is not responsible for any misuse, unauthorized actions, or violations of these Terms by an enterprise account’s authorized users.

6.3 Exclusive Enterprise Features

Enterprise accounts may include additional features, such as:

Advanced analytics and reporting tools
API access for integrating ERPlingo with internal systems
Priority customer support and onboarding assistance
Enterprise-only support applications and tools

The availability of enterprise features may depend on the specific enterprise plan selected and ERPlingo’s ongoing service updates.

6.4 Service Modifications

ERPlingo reserves the right to modify, discontinue, or enhance enterprise features at any time.
When feasible, ERPlingo will provide advance notice to Admins regarding significant changes to enterprise account services.

7. AI Usage & Limitations

ERPlingo utilizes artificial intelligence to generate responses for SAP-related inquiries. While AI-powered insights can be valuable, users must understand the limitations of AI-generated content and exercise their own judgment when relying on ERPlingo’s services.

7.1 Advisory Nature of AI Responses

ERPlingo’s AI-generated responses are provided for informational and advisory purposes only.
Responses should not be considered definitive technical, legal, financial, or business advice.
Users are responsible for evaluating whether AI-generated recommendations are appropriate for their specific SAP configurations and business needs.

7.2 Accuracy & User Responsibility

The accuracy and relevance of AI-generated responses depend on the quality and completeness of the user’s input.
Liability Cap: If ERPlingo is found liable for any claim, its total liability shall not exceed the total amount paid by the user in the 12 months preceding the claim.
Users must independently verify critical information before making decisions based on AI-generated content.

7.3 Limitation of Liability

ERPlingo is not liable for any business, operational, financial, or legal decisions made based on AI-generated responses.
Users assume all risks associated with using ERPlingo’s AI-generated recommendations.

7.4 ABAP Coding Disclaimer

ERPlingo can provide general explanations of ABAP concepts, best practices, and logic.
ERPlingo does not write, debug, or verify ABAP code, nor does it guarantee compliance with SAP development standards.
For ABAP development assistance, users should consult qualified ABAP professionals.

8. Privacy & Data Usage

ERPlingo collects and processes user data in accordance with its Privacy Policy. By using ERPlingo, users acknowledge and consent to the processing of their data as described in that policy.

8.1 Data Collection and Processing

ERPlingo collects user data to improve service functionality, enhance AI performance, and optimize the user experience.
Data may be analyzed in an anonymized or aggregated form for service improvement and feature development.

8.2 Purpose of Data Usage

User data is used for the following purposes:
- Providing and improving ERPlingo’s AI-generated responses.
- Enhancing platform functionality and user experience.
- Ensuring compliance with security and fraud prevention measures.

8.3 Confidentiality & Data Protection

ERPlingo implements security measures to protect user data from unauthorized access, disclosure, or misuse
ERPlingo complies with applicable data protection laws and industry best practices.

8.4 User Responsibility

Users should not submit sensitive, confidential, or proprietary business information when interacting with ERPlingo’s AI services.
ERPlingo is not responsible for any consequences resulting from users voluntarily sharing sensitive data.

9. Fair Use & Abuse Prevention

ERPlingo enforces a Reasonable Use Policy to ensure fair access to its services for all users. Excessive or abusive usage may result in limitations or account suspension.

9.1 Reasonable Use Policy

ERPlingo’s services are designed for normal business and personal use related to SAP learning, troubleshooting, and consulting.
Usage that exceeds standard operational limits may be subject to review and restriction.

9.2 Prohibited Activities

To maintain the integrity of the platform, users may not engage in the following:

Excessive API Calls – Making automated requests at a rate that degrades system performance.
Automated Access – Using bots, scripts, or automated tools to interact with ERPlingo’s services without permission.
Bypassing Subscription Limits – Attempting to circumvent usage limits imposed by ERPlingo’s subscription plans.
VPN & Proxy Abuse – Using VPNs, proxy servers, or other methods to manipulate access rights or avoid regional restrictions.

9.3 Enforcement Actions

ERPlingo reserves the right to suspend, limit, or terminate accounts engaged in abusive or excessive usage.
Restrictions may be applied without prior notice to protect service availability for all users.
Repeated violations may result in permanent loss of access to ERPlingo’s services.

10. Modifications & Termination

ERPlingo reserves the right to update, modify, or discontinue its services, features, and pricing at any time. Additionally, ERPlingo may suspend or terminate accounts under certain conditions.

10.1 Service Modifications

ERPlingo may introduce, modify, or remove features, functionalities, or services as part of ongoing improvements.
Changes may occur without prior notice, although reasonable efforts will be made to inform users of significant modifications.

10.2 Discontinuation of Paid Services

If ERPlingo permanently discontinues a paid service, users with active subscriptions may be eligible for a pro-rated refund based on the unused portion of their subscription.
Refund eligibility will be determined on a case-by-case basis and is subject to ERPlingo’s refund policy.

10.3 Account Suspension & Termination

ERPlingo may suspend or terminate accounts that:

Violate these Terms & Conditions.
Engage in fraudulent, abusive, or unauthorized activities.
Pose security, legal, or operational risks to ERPlingo or its users.

Effects of Account Termination:

Users whose accounts are terminated due to violations will not be eligible for refunds.
ERPlingo reserves the right to deny future access to users who have been previously suspended or terminated for violations.

11. Disclaimers & Liability Limitations

ERPlingo provides its services on an "as is" and "as available" basis. While ERPlingo strives to offer accurate and reliable AI-generated responses, no guarantees or warranties are provided regarding the service’s accuracy, availability, or fitness for a particular purpose.

11.1 No Warranties

ERPlingo makes no express or implied warranties, including but not limited to:
- The accuracy, completeness, reliability, or timeliness of AI-generated responses.
- The uninterrupted, error-free, or always-available nature of the services.
- The suitability of ERPlingo’s services for a specific business or technical purpose.

11.2 Service Availability & Interruptions

ERPlingo does not guarantee continuous or error-free operation of its services.
Temporary outages, system failures, or maintenance periods may occur without prior notice.
ERPlingo is not liable for any loss of data, service interruptions, or delays arising from technical or external factors.

11.3 Limitation of Liability

To the maximum extent permitted by law, ERPlingo shall not be liable for:
- Any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of business, revenue, profits, data, or reputation.
- Any business, financial, or operational decisions made based on AI-generated responses.
- Any third-party actions, links, or content accessed through ERPlingo’s platform.
Liability Cap: If ERPlingo is found liable for any claim, its total liability shall not exceed the total amount paid by the user in the 12 months preceding the claim.

Some jurisdictions may not allow certain liability exclusions, and in such cases, ERPlingo’s liability shall be limited to the fullest extent permitted by applicable law.

12. Indemnification & Legal Compliance

Users agree to indemnify and hold ERPlingo harmless from any legal claims, damages, or liabilities resulting from misuse of the service. Additionally, users must comply with all applicable laws when using ERPlingo’s platform.

12.1 User Indemnification

Users agree to defend, indemnify, and hold ERPlingo, its affiliates, employees, and partners harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Misuse or unauthorized use of ERPlingo’s services.
- Violation of these Terms & Conditions.
- Third-party claims related to actions, content, or decisions based on ERPlingo’s AI-generated responses.
ERPlingo reserves the right to assume exclusive defense of any claim subject to indemnification, at the user’s expense.

12.2 Compliance with Laws

Users must ensure that their use of ERPlingo’s services complies with all applicable local, national, and international laws and regulations.
ERPlingo’s services may be subject to export control laws and restrictions, including those governing AI-related technologies. Users are responsible for ensuring compliance with such regulations.
ERPlingo is not responsible for any legal consequences arising from a user’s failure to adhere to relevant laws or regulations

13. Third-Party Links & External Content

ERPlingo may provide links to third-party websites, resources, or services for user convenience. However, ERPlingo does not endorse, control, or assume liability for third-party content, security, or availability.

13.1 External Links

ERPlingo may include links to third-party websites, applications, or services to provide additional resources or relevant information.
These links are offered solely for user convenience and do not imply endorsement, affiliation, or approval by ERPlingo.

13.2 No Liability for Third-Party Content

ERPlingo does not control or guarantee the accuracy, reliability, security, or legality of any third-party content or services.
Users access third-party websites at their own risk and are responsible for reviewing the terms, privacy policies, and security practices of external websites before using them.
ERPlingo is not liable for any damages, losses, or issues resulting from interactions with third-party services or content accessed through its platform.

14. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of the State of New York, USA. Any disputes arising from or related to ERPlingo’s services shall be resolved through negotiation, arbitration, or legal proceedings as outlined below.

14.1 Applicable Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of New York, USA, without regard to conflict of law principles.

14.2 Dispute Resolution Process

In the event of a dispute, users agree to first attempt to resolve the issue through good-faith negotiation with ERPlingo.
If the dispute cannot be resolved through negotiation within a reasonable timeframe, it may be submitted to binding arbitration in New York, in accordance with applicable arbitration rules.
The arbitration decision shall be final and binding on both parties.

14.3 Legal Proceedings

If arbitration is not required or does not resolve the dispute, legal claims must be brought exclusively in the courts of New York, USA.
Users expressly consent to the jurisdiction and venue of these courts for any legal proceedings related to these Terms.

15. Changes to These Terms

ERPlingo reserves the right to update, modify, or revise these Terms & Conditions at any time. Users are responsible for staying informed about any changes that may affect their use of ERPlingo’s services.

15.1 Right to Modify

ERPlingo may update or revise these Terms & Conditions at its sole discretion without prior notice.
Changes may be made to reflect legal, technical, operational, or business developments.

15.2 User Responsibility

Users are responsible for reviewing these Terms periodically to stay informed of any updates.
Continued use of ERPlingo’s services after modifications constitutes acceptance of the revised Terms.

15.3 Effective Date

Modifications to these Terms take effect immediately upon being published on ERPlingo’s website, unless otherwise specified.

16. Force Majeure

ERPlingo shall not be held liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control.

16.1 Events Beyond ERPlingo’s Control

ERPlingo is not responsible for service interruptions, delays, or failures caused by:

Natural disasters (e.g., earthquakes, floods, hurricanes, wildfires).
Cyberattacks, data breaches, or security threats affecting ERPlingo’s infrastructure or third-party providers.
Government actions, regulations, or legal restrictions that impact ERPlingo’s ability to operate.
Power failures, internet outages, or disruptions to telecommunications networks.
Labor disputes, strikes, or workforce shortages that hinder service delivery.
Other unforeseen events beyond ERPlingo’s reasonable control.

16.2 Limitation of Liability in Force Majeure Situations

In the event of a force majeure event, ERPlingo’s obligations may be delayed or suspended for the duration of the disruption.
ERPlingo is not liable for any losses, damages, or inability to access services due to force majeure circumstances.

17. Beta Features Disclaimer

ERPlingo may offer certain features, tools, or services in a beta or experimental phase. These beta features are provided for testing purposes and may be subject to modification, limitation, or removal at any time.

17.1 Nature of Beta Features

Beta features are preliminary versions of services that may still be in development.
They are made available to a limited number of users for testing, feedback, and evaluation purposes.
Beta features may contain errors, bugs, or incomplete functionality.

17.2 No Warranties on Beta Features

Beta features are provided "as is" without any express or implied warranties.
ERPlingo does not guarantee the stability, performance, or availability of beta features.
ERPlingo reserves the right to modify, restrict, or discontinue beta features at any time without prior notice.

17.3 User Participation & Feedback

Users who access beta features agree to use them at their own risk.
ERPlingo may request user feedback on beta features to improve future versions.
Providing feedback does not grant users any rights to ownership or compensation for suggestions or improvements