Last update: 02/07/2025
ERPlingo is committed to providing fair and efficient access to
all users. This Reasonable Use Policy ensures that ERPlingo’s services
remain accessible, stable, and free from misuse. By using ERPlingo, you agree
to comply with this policy.
1. Purpose of the Reasonable Use Policy
This policy is designed to:
- Ensure fair access to ERPlingo’s AI-powered services for all users.
- Prevent excessive or abusive usage that could degrade system performance.
- Establish clear guidelines on what constitutes normal vs. unreasonable use.
- Provide a framework for enforcement if users exceed reasonable limits.
ERPlingo reserves the right to update this policy to address evolving usage patterns
and platform requirements.
2. Definition of Reasonable Use
ERPlingo defines Reasonable Use as fair and appropriate utilization of its services
in a way that does not negatively impact other users or the platform's stability.
Reasonable use varies based on user type, subscription level, and intended service access.
2.1 What is Considered Reasonable Use?
Reasonable use ensures that all users receive fair access to ERPlingo’s services
without any single user monopolizing system resources.
| User Type |
Queries Per Hour |
Queries Per day |
Notes |
| Free Users |
10 |
100 |
Sufficient for light users learning SAP. |
| Individual Paid Users |
50 |
500 |
Allows for troubleshooting and research without abuse |
| Enterprise Users |
100 |
1,000 |
Tailored based on enterprise agreement. |
| API Access Users |
500 - custom |
5,000 - custom |
Rate limits depend on API plan. |
2.2 Unreasonable Use
The following are examples of unreasonable use that may result in account
limitations, suspension, or termination:
- Excessive API calls, queries, or interactions that exceed standard user limits.
- Automated or scripted access using bots, scrapers, or other tools to bypass usage
controls.
- Multiple accounts used to circumvent query limits or gain unauthorized advantages.
- Commercial exploitation of a personal account (e.g., reselling AI-generated responses).
- Activities that degrade service performance for other users.
3. Monitoring & Enforcement
To maintain fair access for all users, ERPlingo monitors usage patterns to detect
excessive, abusive, or unauthorized activity. Users exceeding reasonable use thresholds
may be subject to enforcement actions as outlined below.
3.1 Monitoring Usage
- ERPlingo uses automated systems to track query volume, API calls, and service interactions.
- Monitoring is conducted in accordance with ERPlingo’sPrivacy Policy to ensure Privacy Policy
to ensure ensure user data is handled responsibly.
- Usage that consistently exceeds the assigned limits may be flagged for review.
3.2 Enforcement Actions
ERPlingo reserves the right to take action against users who exceed reasonable limits
or violate this policy. Possible enforcement actions include:
- Warning Notification – Users exceeding limits may receive a warning and guidance on
appropriate usage.
- Temporary Rate Limits – Users may experience slower response times or temporary query
restrictions until usage normalizes.
- Account Suspension – Repeated violations may result in temporary suspension of access.
- Account Termination – In cases of extreme or deliberate misuse, ERPlingo may permanently
terminate access.
- Enterprise Upgrade Recommendation – Users requiring higher limits may be directed to
an enterprise plan or API licensing.
3.3 Appeals & Review Process
- Users who believe their account was wrongfully flagged can submit an appeal to
info@erplingo.com.
- ERPlingo will review flagged accounts on a case-by-case basis and may restore access
if the issue is resolved.
4. Policy Updates & Contact Information
4.1 Updates to This Policy
- ERPlingo reserves the right to modify, update, or revise this Reasonable Use Policy
at any time to address evolving usage patterns, security concerns, or platform
improvements.
- Changes to this policy will be published on ERPlingo’s website and will take
effect immediately unless otherwise stated.
- Users are responsible for reviewing this policy periodically to stay informed
of any changes. Continued use of ERPlingo’s services after updates constitutes
acceptance of the revised policy.
4.2 Contact Information
For questions about this policy, appeals related to flagged accounts, or concerns
regarding enforcement actions, users may contact
info@erplingo.com.
