CL_CRM_PS_4S053 - At least one decision category in table &1 could not be updated

SAP Error Message - Details

• Message type: E = Error

• Message class: CL_CRM_PS_4S - Messages for Social Service

• Message number: 053

• Message text: At least one decision category in table &1 could not be updated

What causes this issue?

In CRM 700 EhP2, every social service plan type (SSP type) has to be
assigned to a decision category. Therefore, existing SSPs must be
updated in the Customizing activity <LS>Define Transaction Type</>
(Customizing table CRMC_PS_SRVP_HDR). The system assigns the decision
category <LS>Eligibility & Entitlement Decision</> as a default
setting.

System Response

The decision category was not assigned for at least one SSP type.

How to fix this error?

Execute the program CRM_4S_3_MANUAL_MIGRATION and select the checkbox '
<LS>Update SSP Customizing</>'.
If the error still occurs after executing the manual program run analyze
the error log or contact SAP support.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

AnswerBot

• What is the cause and solution for SAP error message CL_CRM_PS_4S053 - At least one decision category in table &1 could not be updated ?

  The SAP error message CL_CRM_PS_4S053 indicates that there is an issue with updating decision categories in a specific table. This error typically arises in the context of CRM (Customer Relationship Management) processes, particularly when dealing with decision categories related to business processes or workflows.
  Cause:
  The error can be caused by several factors, including:
  
  Data Integrity Issues: There may be inconsistencies or missing data in the decision categories that prevent the update from being processed.
  Authorization Problems: The user may not have the necessary permissions to update the decision categories in the specified table.
  Configuration Errors: There could be issues with the configuration of the decision categories or the related business processes.
  Technical Issues: There may be underlying technical problems, such as database locks or issues with the application server.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Data Integrity:
  
  Verify that all required fields in the decision categories are filled out correctly.
  Ensure that there are no duplicate entries or inconsistencies in the data.
  
  
  
  Review Authorizations:
  
  Check the user’s authorization roles to ensure they have the necessary permissions to update the decision categories.
  If needed, consult with your SAP security team to adjust the roles.
  
  
  
  Examine Configuration:
  
  Review the configuration settings for the decision categories in the CRM system.
  Ensure that all necessary settings are correctly defined and activated.
  
  
  
  Check for Technical Issues:
  
  Look for any database locks that might be preventing updates. You can use transaction codes like SM12 to check for locks.
  Review system logs (transaction SLG1) for any related error messages that might provide additional context.
  
  
  
  Consult SAP Notes:
  
  Search the SAP Support Portal for any relevant SAP Notes that might address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Testing:
  
  After making any changes, test the process again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE37 (Function Modules), and SLG1 (Application Log) for troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to CRM decision categories and workflows for additional insights.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP Basis or technical support team for further investigation.