CL_CRM_PS_4S054 - The decision category was not updated in table &1 for at least one SSP

SAP Error Message - Details

• Message type: E = Error

• Message class: CL_CRM_PS_4S - Messages for Social Service

• Message number: 054

• Message text: The decision category was not updated in table &1 for at least one SSP

What causes this issue?

In CRM 700 EhP2, every social service plan type (SSP type) has to be
assigned to a decision category. Therefore, existing SSPs must be
updated in the CRM application table CRMD_ORDERADM_H. The system assigns
the decision category <LS>Eligibility & Entitlement Decision</> ('
<AB><LB>E</></>') in field <LS>BTX_CLASS </>as a default setting.

System Response

The decision category was not assigned for at least one SSP type.

How to fix this error?

Execute the program CRM_4S_3_MANUAL_MIGRATION and select the checkbox '
<LS>Update CRMD_ORDERADM_H</>'.
If the error still occurs after executing the manual program run analyze
the error log or contact SAP support.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

AnswerBot

• What is the cause and solution for SAP error message CL_CRM_PS_4S054 - The decision category was not updated in table &1 for at least one SSP ?

  The SAP error message CL_CRM_PS_4S054 indicates that there is an issue with the decision category not being updated in a specific table for at least one Service Provider (SSP). This error typically arises in the context of CRM (Customer Relationship Management) and can be related to various processes, such as service order management or service contract management.
  Cause:
  
  Data Inconsistency: The decision category may not have been properly set or updated in the relevant table due to data inconsistencies or missing entries.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the decision category from being updated correctly.
  Authorization Issues: The user may not have the necessary authorizations to update the decision category in the specified table.
  System Bugs: There could be bugs or issues in the SAP system that are causing this error to occur.
  
  Solution:
  
  Check Data Entries: Verify the entries in the relevant table (as indicated by &1 in the error message) to ensure that all necessary data is present and correctly formatted.
  Review Configuration: Check the configuration settings related to decision categories in the CRM system. Ensure that all necessary settings are correctly defined.
  User Authorizations: Ensure that the user attempting to perform the action has the necessary authorizations to update the decision category.
  Debugging: If the issue persists, consider debugging the process to identify where the failure occurs. This may involve checking the relevant function modules or methods in the CRM application.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error. There may be known issues or fixes available.
  Consult Documentation: Review the SAP documentation related to the specific CRM module you are working with to ensure that all processes are being followed correctly.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE11 (Data Dictionary) to check the structure of the relevant table or SE80 (Object Navigator) to analyze the related programs and function modules.
  SAP Community: Consider searching or posting in the SAP Community forums for additional insights from other users who may have encountered the same issue.
  Support: If the problem cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.