How To Fix SO288 - Configuration of Internet gateway not maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 288

• Message text: Configuration of Internet gateway not maintained

What causes this issue?

Parameter information for the Internet settings is missing.

System Response

The system does not accept the flag "connected" for the Internet
gateway.
&What_TO_DO&
1. Delete the flag
2. Press the button "Internet settings"
3. Maintain the destination and path of the configuration file

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO288 - Configuration of Internet gateway not maintained ?

  The SAP error message SO288, which states "Configuration of Internet gateway not maintained," typically occurs when there is an issue with the configuration of the Internet Communication Manager (ICM) or the Internet Mail Gateway in the SAP system. This error can prevent the system from sending emails or communicating over the internet.
  Cause:
  
  Missing Configuration: The Internet Communication Manager (ICM) or the SMTP configuration for sending emails is not properly set up in the SAP system.
  Incorrect Parameters: The parameters related to the Internet gateway may not be correctly defined in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the configuration settings.
  Network Issues: There may be network-related issues preventing the SAP system from connecting to the internet.
  
  Solution:
  To resolve the SO288 error, follow these steps:
  
  
  Check ICM Configuration:
  
  Go to transaction RZ10 to check the profile parameters related to ICM.
  Ensure that the parameters for the Internet Communication Manager (ICM) are correctly set. Look for parameters like icm/server_port_0 and icm/HTTP/port.
  
  
  
  Configure SMTP Settings:
  
  Use transaction SCOT to configure the SMTP settings.
  Ensure that the SMTP node is correctly defined and that the necessary settings (like the mail server address) are in place.
  Check the "SMTP" settings under the "Node" section and ensure that the "Active" checkbox is selected.
  
  
  
  Check Transaction Codes:
  
  Use transaction SICF to check if the necessary services are activated for the ICM.
  Ensure that the service for the Internet Mail Gateway is active.
  
  
  
  Review Authorization:
  
  Ensure that the user has the necessary authorizations to access and modify the configuration settings.
  
  
  
  Test Connectivity:
  
  Use transaction SOST to check the status of sent emails and see if there are any errors.
  Test the connectivity to the mail server to ensure that there are no network issues.
  
  
  
  Restart ICM:
  
  After making changes, you may need to restart the ICM. This can be done using transaction SMICM.
  
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal for detailed documentation on configuring the Internet Communication Manager and SMTP settings.
  SAP Notes: Check for relevant SAP Notes that may provide additional guidance or patches related to this error.
  Community Forums: Engage with SAP community forums or support channels for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the SO288 error and ensure that your SAP system is properly configured for internet communication.