WFA_CTI_MAP - Definir cola espera CTI e indicador

SAP Transaction Code - Details

• Transaction Code: WFA_CTI_MAP

  Description: Definir cola espera CTI e indicador

  Release: ECC 6 only

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    Screen: 0

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AnswerBot

• SAP Tcode: WFA_CTI_MAP - Definir cola espera CTI e indicador

  
  Overview:
  
  WFA_CTI_MAP is a SAP transaction code used to define CTI (Computer Telephony Integration) queues and indicators. It is used to set up the queues and indicators that are used in the CTI system. This transaction code is part of the SAP Workforce Automation (WFA) module. 
  
  Functionality:
  
  The WFA_CTI_MAP transaction code allows users to define CTI queues and indicators. This includes setting up the queues, assigning them to a specific user, and setting up the indicators that will be used in the CTI system. The queues and indicators can be used to monitor the performance of agents, as well as to provide feedback on customer service. 
  
  Step-by-Step How to Use
  
  1. Enter the WFA_CTI_MAP transaction code in the command field. 
  2. Select “Create” from the menu bar. 
  3. Enter a name for the queue and select “Save”. 
  4. Assign a user to the queue by selecting “Assign User” from the menu bar. 
  5. Select “Create” from the menu bar again and enter a name for the indicator. 
  6. Select “Save” and enter a value for the indicator. 
  7. Select “Activate” from the menu bar to activate the indicator. 
  8. Select “Back” from the menu bar to return to the main screen of WFA_CTI_MAP. 
  9. Select “Save” from the menu bar to save your changes. 
  
  Other Recommendations:
  
  It is recommended that users familiarize themselves with all of the features of WFA_CTI_MAP before using it, as it can be complex and time-consuming to set up queues and indicators correctly. Additionally, users should ensure that they have all of the necessary permissions before attempting to use this transaction code, as it requires certain privileges in order to be used properly.