SOMI_VOC_INDEX_GEN - Voice of Customer Index Generation

SAP Transaction Code - Details

• Transaction Code: SOMI_VOC_INDEX_GEN

  Description: Voice of Customer Index Generation

  Release: S/4HANA and ECC 6

• • Program: SMI_TAINDEX_ON_SOCIALPOSTTEXT

    Screen: 1000

    Authorization Object:

  • Development Package: BS_SOMI_DATA_MODELS

    Package Description: Datta Models for Social Media Intelligence

    Parent Package: BS_SOMI_MAIN

  • Module/Component: CA-EPT-SMI

    Description: Social Media Intelligence Foundation

Smart SAP Assistant

• SAP Tcode: SOMI_VOC_INDEX_GEN - Voice of Customer Index Generation

  
  Overview: 
  SOMI_VOC_INDEX_GEN is a SAP transaction code used to generate an index for the Voice of Customer (VOC) survey. This index is used to measure customer satisfaction and loyalty. It is part of the SAP Customer Relationship Management (CRM) module. 
  
  Functionality: 
  The SOMI_VOC_INDEX_GEN transaction code allows users to generate an index based on the responses from a VOC survey. This index can be used to measure customer satisfaction and loyalty. The index is calculated by taking into account the responses from the survey, as well as other factors such as customer demographics and product usage. 
  
  Step-by-step How to Use: 
  1. Log into your SAP system and enter the transaction code SOMI_VOC_INDEX_GEN in the command field. 
  2. Select the survey you want to generate an index for. 
  3. Enter the criteria for calculating the index, such as customer demographics and product usage. 
  4. Click “Generate Index” to generate the index based on the criteria you have entered. 
  5. The generated index will be displayed on the screen. 
  
  Other Recommendations: 
  It is recommended that users review the generated index before using it for any analysis or decision making purposes. Additionally, users should ensure that they have entered all relevant criteria for calculating the index in order to get accurate results.