SCASE - Case Management

SAP Transaction Code - Details

• Transaction Code: SCASE

  Description: Case Management

  Release: S/4HANA and ECC 6

  Menu Path:

  • Logistics > Sales and Distribution > Credit Management > Master Data > Credit Limit Request
  • Accounting > Financial Supply Chain Management > Credit Management > Master Data > Credit Limit Request
  • Accounting > Financial Supply Chain Management > Debt Recovery Management for Public Sector > Process Collection Case

• • Program: SAPCMGSTART

    Screen: 1000

    Authorization Object:

  • Development Package: SCMG_GENERAL

    Package Description:

    Parent Package:

  • Module/Component:

    Description:

Smart SAP Assistant

• SAP Tcode: SCASE - Case Management

  
  Overview:
  The SAP transaction code SCASE is used to access the Case Management application in SAP. This application allows users to create, manage, and track cases related to customer service, sales, and other business processes. It is a powerful tool for managing customer relationships and improving customer service. 
  
  Functionality: 
  The Case Management application in SAP provides users with a comprehensive view of customer cases. It allows users to create, manage, and track cases related to customer service, sales, and other business processes. It also provides users with the ability to assign tasks to team members, set deadlines, and track progress. Additionally, it provides users with the ability to generate reports on case activity and performance. 
  
  Step-by-step How to Use: 
  1. Log into SAP using the SCASE transaction code. 
  2. Select the “Case Management” application from the list of available applications. 
  3. Create a new case by entering the relevant information such as customer name, contact information, case type, etc. 
  4. Assign tasks to team members and set deadlines for completion of tasks. 
  5. Track progress of tasks by viewing the status of each task in the “My Cases” tab. 
  6. Generate reports on case activity and performance by using the “Reports” tab. 
  7. When all tasks are completed, close the case by selecting the “Close Case” button in the “My Cases” tab. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with all of the features of the Case Management application before using it for their business processes. Additionally, it is recommended that users regularly review their cases to ensure that all tasks are being completed on time and that all customer requests are being addressed in a timely manner.