JKR2 - Change customer complaint

SAP Transaction Code - Details

• Transaction Code: JKR2

  Description: Change customer complaint

  Release: ECC 6 only

• • Program: SAPMJKCOMPL

    Screen: 100

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AnswerBot

• SAP Tcode: JKR2 - Change customer complaint

  
  Overview:
  The SAP transaction code JKR2 is used to change customer complaints in the SAP system. It allows users to modify existing customer complaints and update the relevant information. This transaction code is part of the SAP Customer Relationship Management (CRM) module. 
  
  Functionality: 
  The JKR2 transaction code enables users to make changes to existing customer complaints in the SAP system. This includes updating the complaint status, adding additional information, and making changes to the complaint resolution process. The transaction code also allows users to view and edit customer complaint details, such as the complaint type, description, and resolution date. 
  
  Step-by-step How to Use: 
  1. Enter the JKR2 transaction code in the command field of the SAP system. 
  2. Select the customer complaint that needs to be changed from the list of complaints displayed on the screen. 
  3. Make any necessary changes to the customer complaint details, such as updating the status or adding additional information. 
  4. Save your changes by clicking on the “Save” button at the bottom of the screen. 
  
  Other Recommendations: 
  It is important to ensure that all changes made to customer complaints are accurate and up-to-date. It is also recommended that users regularly review customer complaints in order to ensure that they are being addressed in a timely manner. Additionally, users should be aware of any applicable regulations or laws that may affect how customer complaints are handled in their organization.