IW56 - Create service request

SAP Transaction Code - Details

• Transaction Code: IW56

  Description: Create service request

  Release: S/4HANA and ECC 6

  Menu Path:

  • Logistics > Customer Service > Service Processing > Notification > Create (Special) > Service Request

• • Program: SAPLIQS0

    Screen: 100

    Authorization Object: I_TCODE

  • Development Package: ICSV

    Package Description: R/3 Customer Service

    Parent Package: APPL

  • Module/Component: CS

    Description: Customer Service

Smart SAP Assistant

• SAP Tcode: IW56 - Create service request

  
  Overview:
  IW56 is a SAP transaction code used to create service requests. It is used to create service requests for maintenance and repair activities. This transaction code is part of the Plant Maintenance (PM) module in SAP. 
  
  Functionality: 
  IW56 allows users to create service requests for maintenance and repair activities. It also allows users to view and edit existing service requests. The transaction code also allows users to assign tasks to technicians, view the status of the service request, and generate reports. 
  
  Step-by-step How to Use: 
  1. Enter the transaction code IW56 in the command field. 
  2. Enter the required information such as the plant, equipment, and task list. 
  3. Select the “Create” button to create a new service request. 
  4. Enter the required information such as the description, priority, and start date of the service request. 
  5. Select “Save” to save the service request. 
  6. Assign tasks to technicians by selecting “Assign Task” from the menu bar. 
  7. Select “Save” to save the assigned tasks. 
  8. View the status of the service request by selecting “Status” from the menu bar. 
  9. Generate reports by selecting “Reports” from the menu bar. 
  10. Select “Save” to save any changes made to the service request or assigned tasks. 
  
  Other Recommendations: 
  It is recommended that users familiarize themselves with all of the features available in IW56 before using it for creating service requests or assigning tasks to technicians. Additionally, users should ensure that all required information is entered correctly before saving any changes made in IW56.