Component: SRD-CRM
Component Name: CRM-Customer Relationship Management
Description: A work center view to maintain special surcharges and special discounts for pricing, for example special surcharges for working condition or special discounts for warranty coverage.
Key Concepts: Special Surcharges and Special Discounts are two components of the SAP Customer Relationship Management (CRM) module. Special Surcharges are additional charges that can be applied to a customer’s order, while Special Discounts are discounts that can be applied to a customer’s order. Both of these components are used to adjust the pricing of a customer’s order. How to Use It: Special Surcharges and Special Discounts can be used in SAP CRM by creating a pricing procedure. This pricing procedure will contain the conditions for applying the surcharges and discounts. Once the pricing procedure is created, it can be assigned to a customer or customer group. Tips & Tricks: When creating a pricing procedure for Special Surcharges and Special Discounts, it is important to consider the order in which the conditions are applied. The order of the conditions will determine which surcharges and discounts are applied first. Related Information: For more information on how to use Special Surcharges and Special Discounts in SAP CRM, please refer to the SAP Help Portal. The Help Portal contains detailed instructions on how to create and assign pricing procedures for these components.
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