What is shift template in SAP (CRM-RPL-ICS - Interaction Center Agent Scheduling)?

SAP Term: shift template

• Component: CRM-RPL-ICS

• Component Name: Interaction Center Agent Scheduling

• Description: Generated during configuration with the following shift details: The shift type The day or days within a schedule week upon which the shift is valid The shift start time and end time Managers apply shift templates to employees in order to reduce the time necessary for entering and maintaining shifts manually.

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• Key Concepts: 
  A shift template is a feature of the SAP CRM-RPL-ICS Interaction Center Agent Scheduling component. It is used to define the working hours of agents in an interaction center. It allows for the creation of a template that can be used to quickly create shifts for agents. The shift template can be used to define the start and end times of shifts, as well as the number of agents required for each shift. 
  
  How to use it: 
  To use a shift template, first create a template in the SAP CRM-RPL-ICS Interaction Center Agent Scheduling component. This template can then be used to quickly create shifts for agents. When creating a shift, select the shift template from the list of available templates and enter the start and end times of the shift, as well as the number of agents required for each shift. 
  
  Tips & Tricks: 
  When creating a shift template, it is important to consider the needs of your agents. Make sure that the shifts are not too long or too short, and that they are scheduled at times that are convenient for your agents. Additionally, it is important to consider any special requirements that your agents may have, such as breaks or meal times. 
  
  Related Information: 
  For more information on using shift templates in SAP CRM-RPL-ICS Interaction Center Agent Scheduling, please refer to the official SAP documentation. Additionally, there are many online resources available that provide tips and tricks for using this feature.