What is 'A number' in SAP CRM-CCI - SAP Contact Center?

A number - Overview

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A number from which a call or a message comes.

A number - Details

• 
  Key Concepts: 
  A number is a unique identifier used in the SAP Contact Center Infrastructure (CRM-CCI) to identify a customer or contact. It is used to store and retrieve customer information, such as contact details, preferences, and past interactions. 
  
  How to use it: 
  The A number is used to identify customers in the CRM-CCI system. It is used to store and retrieve customer information, such as contact details, preferences, and past interactions. The A number can be used to quickly access customer information when needed. 
  
  Tips & Tricks: 
  When entering a customer’s A number into the CRM-CCI system, make sure to double-check that the number is correct. This will ensure that the correct customer information is retrieved. 
  
  Related Information: 
  The A number is just one of many identifiers used in the CRM-CCI system. Other identifiers include customer name, email address, phone number, and account number.