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  1. SAP Glossary
  2. SAP Contact Center
  3. A number


What is A number in SAP (CRM-CCI - SAP Contact Center)?


SAP Term: A number


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  • Key Concepts: 
    A number is a unique identifier used in the SAP Contact Center Infrastructure (CRM-CCI) to identify a customer or contact. It is used to store and retrieve customer information, such as contact details, preferences, and past interactions. 
    
    How to use it: 
    The A number is used to identify customers in the CRM-CCI system. It is used to store and retrieve customer information, such as contact details, preferences, and past interactions. The A number can be used to quickly access customer information when needed. 
    
    Tips & Tricks: 
    When entering a customer’s A number into the CRM-CCI system, make sure to double-check that the number is correct. This will ensure that the correct customer information is retrieved. 
    
    Related Information: 
    The A number is just one of many identifiers used in the CRM-CCI system. Other identifiers include customer name, email address, phone number, and account number.
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