What is SPL-requested return in SAP (CRM-BTX-COM - Complaints / Returns / In-House Repair)?

SAP Term: SPL-requested return

• Component: CRM-BTX-COM

• Component Name: Complaints / Returns / In-House Repair

• Description: A return initiated by the vendor. Because of a bottleneck in shipping for a service part, the vendor searches for this part at the sites of his or her customers dealers who have purchased this part. Marketing campaigns are used to process SPL-requested returns.

AnswerBot for ERP

• Key Concepts: 
  SPL-requested return is a process in SAP CRM-BTX-COM Complaints / Returns / In-House Repair that allows customers to request a return of goods or services. This process is initiated by the customer and requires the approval of the supplier before the return can be processed. 
  
  How to use it: 
  To initiate a SPL-requested return, the customer must first submit a request to the supplier. The supplier will then review the request and either approve or reject it. If approved, the customer will be notified and can then proceed with the return process. 
  
  Tips & Tricks: 
  When submitting a SPL-requested return, it is important to provide as much detail as possible about the goods or services being returned. This will help ensure that the supplier can quickly and accurately review and approve the request. 
  
  Related Information: 
  For more information on SPL-requested returns, please refer to SAP's documentation on CRM-BTX-COM Complaints / Returns / In-House Repair.