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Component: AP-LM-SPC
Component Name: CRO14-Service Provider Cockpit
Description: A work center view which allows to assign employees to shifts and for surveying that every shift is appropriately staffed.
Key Concepts: Shift Planning is a component of the SAP Service Provider Cockpit (AP-LM-SPC CRO14) that enables service providers to plan and manage their workforce. It allows for the creation of shift plans, assigning of personnel to shifts, and tracking of employee attendance. It also provides tools for monitoring and analyzing labor costs, as well as for forecasting future labor needs. How to use it: Shift Planning can be used to create shift plans for service providers. It allows users to assign personnel to shifts, track employee attendance, and monitor labor costs. It also provides tools for forecasting future labor needs. Additionally, it can be used to generate reports on labor costs and other metrics. Tips & Tricks: When creating shift plans, it is important to consider the needs of both the service provider and the employees. Make sure that the shift plan is fair and equitable for all involved. Additionally, it is important to consider the impact of overtime on labor costs when creating shift plans. Related Information: Shift Planning is part of the SAP Service Provider Cockpit (AP-LM-SPC CRO14). Other components of this solution include Resource Management, Time Management, and Cost Management. Additionally, SAP offers a range of other solutions for workforce management, such as SAP SuccessFactors Employee Central and SAP Fieldglass VMS.
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