How To Fix SO563 - Recipient & will not receive all attachments

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 563

• Message text: Recipient & will not receive all attachments

What causes this issue?

You attempted to fax or telex a document that has PC documents as
attachments.

System Response

The system cannot fax or telex PC documents.

How to fix this error?

If you ignore this message, only the document is faxed or telexed, and
not the attachments.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO563 - Recipient & will not receive all attachments ?

  The SAP error message SO563 indicates that the recipient will not receive all attachments due to certain limitations or issues in the system. This error typically occurs when sending emails with attachments through SAP, and it can be caused by several factors. Here’s a breakdown of the potential causes, solutions, and related information:
  Causes:
  
  Attachment Size Limit: The total size of the attachments exceeds the maximum limit set in the SAP system or the email server.
  Number of Attachments: There may be a limit on the number of attachments that can be sent in a single email.
  Email Configuration: The email configuration in SAP may not be set up correctly, leading to issues with sending attachments.
  Recipient Email Server Restrictions: The recipient's email server may have restrictions on the size or type of attachments it can receive.
  File Type Restrictions: Certain file types may be blocked by the email server or the SAP system.
  
  Solutions:
  
  Check Attachment Size: Ensure that the total size of the attachments does not exceed the limits set by your SAP system or the email server. If it does, consider reducing the size of the attachments or sending them in multiple emails.
  Limit Number of Attachments: If you are sending multiple attachments, try to reduce the number of attachments in a single email.
  Review Email Configuration: Check the configuration settings in SAP for sending emails. Ensure that the SMTP settings are correctly configured and that there are no restrictions on attachments.
  Contact IT Support: If the issue persists, contact your IT support team to check for any server-side restrictions or configurations that may be affecting the sending of attachments.
  Use Alternative Methods: If email attachments are consistently problematic, consider using alternative methods for sharing files, such as file-sharing services or internal document management systems.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches that could resolve the issue.
  Email Server Documentation: Review the documentation for your email server to understand any limitations or configurations that may affect attachment handling.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found effective.
  
  By addressing the potential causes and implementing the suggested solutions, you should be able to resolve the SO563 error and ensure that recipients receive all intended attachments.