How To Fix SO468 - <&1> is not a valid fax number

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 468

• Message text: <&1> is not a valid fax number

What causes this issue?

You entered the fax number in the wrong format.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter the fax number in the following format:
<COUNTRY><Number>, whereby <COUNTRY> is an abbreviation (maximum 3
characters) for the country code.
<ZH>Example</>
The fax number for the SAP hotline is: DE 06227/7-41740

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO468 - <&1> is not a valid fax number ?

  The SAP error message SO468 indicates that the system has encountered an invalid fax number format when attempting to send a fax. This error typically arises in scenarios where the system is trying to process a fax transmission, and the provided fax number does not meet the expected criteria.
  Cause:
  
  Incorrect Format: The fax number may not be in the correct format. This could include missing digits, incorrect country codes, or invalid characters (such as letters or special symbols).
  Length Issues: The fax number may be too short or too long. Different regions have different standards for the length of fax numbers.
  Configuration Issues: There may be issues with the configuration settings in SAP related to fax transmission, such as the settings in the output device or the communication method.
  Missing Data: The fax number field may be empty or not properly populated in the relevant document or master data.
  
  Solution:
  
  Verify the Fax Number: Check the fax number for accuracy. Ensure it is in the correct format, including the country code if necessary. Remove any invalid characters.
  Check Length: Ensure that the fax number meets the length requirements for the region it is intended for.
  Review Configuration: Check the configuration settings in SAP for the output device used for faxing. Ensure that the device is set up correctly to handle fax transmissions.
  Update Master Data: If the fax number is part of a customer or vendor master record, ensure that the fax number is correctly entered in the relevant fields.
  Test with a Valid Number: Try sending a fax using a known valid fax number to determine if the issue is with the specific number or a broader configuration issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to fax transmission errors. SAP Notes can provide additional context or solutions for specific versions of SAP.
  Documentation: Review the SAP documentation related to output management and fax configuration for detailed guidelines on setting up and troubleshooting fax functionalities.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the SO468 error message in SAP.