How To Fix SO341 - An original PC name cannot be displayed for this document

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 341

• Message text: An original PC name cannot be displayed for this document

What causes this issue?

The function <LS>Specific header</> can be used to display the original
document name of PC documents which entered the system by upload. The
document selected was not created via an upload and therefore does not
have an original name.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO341 - An original PC name cannot be displayed for this document ?

  The SAP error message SO341, which states "An original PC name cannot be displayed for this document," typically occurs when there is an issue with the document's original file or its associated metadata in the SAP system. This error is often related to documents stored in the SAP ArchiveLink or when trying to access documents that were uploaded from a local PC.
  Causes:
  
  Missing Original Document: The original document may not be available in the system or may have been deleted.
  Incorrect Document Metadata: The metadata associated with the document may be incorrect or incomplete, leading to the inability to retrieve the original PC name.
  Authorization Issues: The user may not have the necessary permissions to view the document or its metadata.
  System Configuration Issues: There may be configuration issues with the ArchiveLink or document management settings in SAP.
  Document Storage Location: The document may have been moved or is stored in a location that is not accessible.
  
  Solutions:
  
  Check Document Availability: Verify if the original document is still available in the system. If it has been deleted, you may need to restore it from a backup if possible.
  Review Metadata: Check the metadata associated with the document to ensure it is complete and correct. You may need to re-upload the document if the metadata is missing.
  User Authorizations: Ensure that the user has the necessary authorizations to access the document. You may need to consult with your SAP security team to adjust permissions.
  Configuration Review: Review the ArchiveLink configuration settings to ensure they are set up correctly. This may involve checking the content repository settings and ensuring that the document storage paths are correct.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates that may address this specific error message. There may be patches or updates that resolve known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SARA (Archive Administration) or OAC0 (Content Repository) to manage and check document storage settings.
  Documentation: Refer to SAP documentation on ArchiveLink and document management for detailed configuration and troubleshooting steps.
  User Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the SO341 error in your SAP system.