/DSD/DX023 - Customer and GLN do not fit to each other

SAP Error Message - Details

• Message type: E = Error

• Message class: /DSD/DX -

• Message number: 023

• Message text: Customer and GLN do not fit to each other

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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AnswerBot

• What is the cause and solution for SAP error message /DSD/DX023 - Customer and GLN do not fit to each other ?

  The SAP error message /DSD/DX023 Customer and GLN do not fit to each other typically occurs in the context of SAP's Direct Store Delivery (DSD) or similar logistics processes where a Global Location Number (GLN) is associated with a customer. This error indicates a mismatch between the customer data and the GLN that has been assigned or is being used in the transaction.
  Cause:
  
  Data Mismatch: The GLN provided in the transaction does not match the GLN associated with the customer in the SAP system. This could be due to incorrect data entry or outdated information.
  Configuration Issues: There may be issues in the configuration of the customer master data or the GLN settings in the system.
  Master Data Issues: The customer master data may not be properly maintained, or the GLN may not be assigned to the customer in the system.
  
  Solution:
  
  
  Verify Customer Master Data:
  
  Check the customer master data in SAP to ensure that the correct GLN is assigned to the customer. You can do this by navigating to the customer master record (transaction code XD03 for display).
  Ensure that the GLN is correctly entered and matches the one being used in the transaction.
  
  
  
  Update GLN Information:
  
  If the GLN is incorrect, update the customer master data with the correct GLN. This can be done using transaction code XD02 (change customer master data).
  Ensure that the GLN is valid and corresponds to the correct customer.
  
  
  
  Check Configuration:
  
  Review the configuration settings related to customer and GLN in the SAP system. This may involve checking the settings in the relevant customizing transactions (e.g., SPRO).
  Ensure that the GLN is properly configured in the system and that there are no discrepancies in the settings.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on handling GLN and customer data issues.
  
  
  
  Contact Support:
  
  If the issue persists after verifying and updating the data, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Global Location Number (GLN): A unique identifier for locations, which can include physical addresses, warehouses, and customers. It is part of the GS1 system of standards.
  Direct Store Delivery (DSD): A distribution method where products are delivered directly to retail stores, bypassing the retailer's distribution center.
  Master Data Management: Ensuring that master data (like customer data) is accurate and up-to-date is crucial for smooth operations in SAP.
  
  By following these steps, you should be able to resolve the error message and ensure that the customer and GLN data are aligned correctly in your SAP system.