CTE_FND_POSTING097 - Number of documents retrieved &1 does not match expected number &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: CTE_FND_POSTING - ERP - Concur Integration: FIN Postings

• Message number: 097

• Message text: Number of documents retrieved &1 does not match expected number &2.

What causes this issue?

You have just tried to retrieve documents in multiple packages so as to
reduce the message size. Unfortunately, we received only &v1& of the
expected &v2& for the current package. Note that due to inconsistency
issues, the received documents will not be stored in the SAP system and
will therefore be retrieved again in the next feedback loop run.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Locating the missing document(s) depends on if you use the middleware or
not.
If you do not use the middleware, please open a ticket with Concur.
If you use the middleware, you can locate the missing document(s) by
comparing what you received with the inbound and outbound logs in the
middleware via the time stamp. If your trace logs are activated, use the
time stamp found in the error message itself. If your trace logs are not
activated, please activate them first and then complete the following
steps to get the time stamp:
Open transaction CTE_MONI.
In the Expense Report row, click on the Failed Objects.
In the Message List, double-click on the message "Json file for document
ID &1 is inconsistent."
In the Detailed View, the time stamp can be found under Created.
Note that the time stamp and the Document ID are necessary to find the
corresponding message in the logs.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CTE_FND_POSTING097 - Number of documents retrieved &1 does not match expected number &2. ?

  The SAP error message CTE_FND_POSTING097 indicates a discrepancy between the number of documents retrieved during a posting operation and the expected number of documents. This error typically occurs in the context of financial postings, such as during the execution of a batch job or when processing multiple documents in a single transaction.
  Cause:
  
  Data Inconsistency: There may be inconsistencies in the data being processed, such as missing or incomplete documents.
  Configuration Issues: Incorrect configuration settings in the system could lead to mismatches in expected document counts.
  Batch Processing Errors: If the system is processing documents in batches, there may be issues with how the batch is defined or how documents are being retrieved.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or process certain documents, leading to a mismatch in counts.
  System Bugs: There could be bugs or issues in the specific version of SAP being used that affect document retrieval.
  
  Solution:
  
  Check Document Status: Verify the status of the documents being processed. Ensure that all expected documents are available and in the correct status for processing.
  Review Configuration: Check the configuration settings related to document processing in the relevant modules (e.g., Financial Accounting, Controlling) to ensure they are set up correctly.
  Analyze Batch Jobs: If the error occurs during batch processing, review the batch job logs to identify any issues or errors that occurred during document retrieval.
  User Authorizations: Ensure that the user executing the transaction has the necessary authorizations to access all relevant documents.
  Debugging: If you have access to technical resources, consider debugging the process to identify where the mismatch occurs.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error message or related issues.
  Consult Documentation: Review the SAP documentation for the specific module you are working with to understand the expected behavior and any known issues.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may be using transaction codes like FB50 (G/L Account Document Entry), FB60 (Vendor Invoice), or others related to financial postings.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error, including transaction codes, document types, and any relevant logs.
  Community Forums: SAP Community and other forums can be valuable resources for finding similar issues faced by other users and potential solutions.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.