/CPD/CL_MSG398 - Enter a valid telephone number

SAP Error Message - Details

• Message type: E = Error

• Message class: /CPD/CL_MSG -

• Message number: 398

• Message text: Enter a valid telephone number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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AnswerBot

• What is the cause and solution for SAP error message /CPD/CL_MSG398 - Enter a valid telephone number ?

  The SAP error message /CPD/CL_MSG398 Enter a valid telephone number typically occurs when a user is trying to input a telephone number in a field that has specific validation rules. This error indicates that the entered telephone number does not meet the expected format or criteria defined in the system.
  Cause:
  
  Invalid Format: The telephone number may not conform to the required format (e.g., missing country code, incorrect number of digits).
  Special Characters: The input may contain invalid characters such as letters or special symbols that are not allowed.
  Field Length: The number may exceed the maximum length allowed for the telephone number field.
  Configuration Settings: The system may have specific configuration settings that enforce certain rules for telephone number formats.
  
  Solution:
  
  
  Check Format: Ensure that the telephone number is entered in the correct format. This may include:
  
  Including the country code (e.g., +1 for the USA).
  Using only digits and possibly a few allowed special characters (like +, -, or spaces).
  
  
  
  Remove Invalid Characters: Make sure that the input does not contain any letters or unsupported symbols.
  
  
  Verify Length: Check that the number of digits in the telephone number does not exceed the maximum length defined in the system.
  
  
  Consult Documentation: Refer to the SAP documentation or user manual for the specific format required for telephone numbers in your system.
  
  
  Configuration Review: If you have access, review the configuration settings related to telephone number validation in the SAP system. This may require assistance from an SAP administrator or consultant.
  
  
  Testing: After making the necessary adjustments, try entering the telephone number again to see if the error persists.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or updates related to telephone number validation.
  User Training: Ensure that users are trained on the correct input formats for telephone numbers to avoid future errors.
  Support: If the issue continues after following the above steps, consider reaching out to your SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the error message and successfully enter a valid telephone number in the SAP system.