CL_CRM_PS_4S101 - Manual entitlement calculation required

SAP Error Message - Details

• Message type: E = Error

• Message class: CL_CRM_PS_4S - Messages for Social Service

• Message number: 101

• Message text: Manual entitlement calculation required

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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AnswerBot

• What is the cause and solution for SAP error message CL_CRM_PS_4S101 - Manual entitlement calculation required ?

  The SAP error message CL_CRM_PS_4S101 indicates that a manual entitlement calculation is required in the context of SAP Customer Relationship Management (CRM) and its integration with other modules, such as SAP Convergent Charging or SAP Convergent Invoicing. This error typically arises when the system cannot automatically determine the entitlements for a particular transaction or service.
  Cause:
  
  Missing Data: The system may lack the necessary data to perform an automatic entitlement calculation. This could be due to incomplete or incorrect master data, such as customer information, product details, or service agreements.
  Configuration Issues: There may be configuration settings in the CRM system that prevent automatic calculations from occurring. This could include settings related to entitlement management or service contracts.
  Complex Scenarios: In some cases, the entitlement calculation may involve complex business rules or conditions that the system cannot resolve automatically.
  System Limitations: Certain scenarios may be outside the scope of the automated entitlement calculation capabilities of the system.
  
  Solution:
  
  Manual Calculation: As the error message suggests, you may need to perform a manual entitlement calculation. This involves reviewing the relevant data and applying the business rules to determine the correct entitlements.
  Data Verification: Check the master data related to the customer, products, and service agreements to ensure that all necessary information is complete and accurate.
  Configuration Review: Review the configuration settings in the CRM system related to entitlement management. Ensure that all necessary settings are correctly configured to allow for automatic calculations.
  Consult Documentation: Refer to SAP documentation or help resources for guidance on entitlement calculations and the specific requirements for your business scenario.
  Engage Support: If the issue persists, consider reaching out to SAP support or your internal IT team for assistance. They may be able to provide insights or solutions based on your specific system configuration and business processes.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional guidance on entitlement calculations.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate to the areas where you can perform manual calculations or review configurations.
  Training and Documentation: Ensure that users involved in entitlement management are adequately trained and have access to documentation that outlines the processes and requirements for entitlement calculations.
  
  By addressing the underlying causes and following the suggested solutions, you should be able to resolve the error and ensure that entitlement calculations are performed correctly in your SAP CRM system.