CL_CRM_PS_4S030 - Online status could not be set

SAP Error Message - Details

• Message type: E = Error

• Message class: CL_CRM_PS_4S - Messages for Social Service

• Message number: 030

• Message text: Online status could not be set

What causes this issue?

The status <LS>Online</> could not be set automatically. An error occurs
if you have accessed the social service plan by a Web user interface
when the status <LS>Online</> is not set.

System Response

The middleware processes the social service plan in background mode, and
some RFC calls cannot be triggered.

How to fix this error?

Do not continue working on this social service plan. Contact your system
administrator.

Procedure for System Administrators

The current social service plan cannot be edited, either because the
plan has already been decision assessed, or the plan is still in
distribution.

Error message extract from SAP system. Copyright SAP SE.

AnswerBot

• What is the cause and solution for SAP error message CL_CRM_PS_4S030 - Online status could not be set ?

  The SAP error message CL_CRM_PS_4S030 typically indicates that there is an issue with setting the online status of a business object in the CRM system. This error can occur in various scenarios, such as when trying to update the status of a sales order, service order, or any other CRM-related object.
  Possible Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to change the status of the object.
  Object Locking: The object might be locked by another user or process, preventing the status from being updated.
  Inconsistent Data: There may be inconsistencies in the data related to the object, which could prevent the status from being set.
  Configuration Issues: There could be issues with the configuration of the status management in the CRM system.
  Technical Errors: There may be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to change the status of the object. This can be done by reviewing the user's roles and permissions in the SAP system.
  Release Locks: If the object is locked, identify the user or process that has locked it and request them to release the lock. You can use transaction codes like SM12 to check for locks.
  Data Consistency Check: Perform a consistency check on the data related to the object. This may involve checking for missing or incorrect entries in related tables.
  Review Configuration: Check the configuration settings for status management in the CRM system. Ensure that the status transitions are correctly defined and that there are no missing entries.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate any underlying technical issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To check for locks on objects.
  SU53: To analyze authorization issues.
  SE11: To check the data dictionary for related tables.
  
  
  SAP Notes: Search for SAP Notes related to the error message for any known issues or patches that may address the problem.
  Documentation: Review the SAP documentation for CRM status management to understand how statuses are defined and managed within the system.
  
  If you continue to experience issues after trying these solutions, it may be beneficial to consult with your SAP support team or refer to SAP community forums for additional assistance.