/BEV1/EMC345 - Search results do not include blocked customer data; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: /BEV1/EMC -

• Message number: 345

• Message text: Search results do not include blocked customer data; see long text

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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AnswerBot

• What is the cause and solution for SAP error message /BEV1/EMC345 - Search results do not include blocked customer data; see long text ?

  The SAP error message /BEV1/EMC345 indicates that the search results do not include data for blocked customers. This typically occurs in the context of customer master data management, particularly when using the SAP Customer Management (SAP CRM) or SAP S/4HANA systems.
  Cause:
  
  Blocked Customer Status: The primary reason for this error is that the customer in question is marked as "blocked" in the system. This means that the customer is not eligible for certain transactions or searches due to their status.
  Search Configuration: The search configuration may be set to exclude blocked customers from the results to prevent any transactions or interactions with them.
  Data Filters: There may be filters applied in the search criteria that specifically exclude blocked customers.
  
  Solution:
  
  
  Check Customer Status: Verify the status of the customer in the customer master data. You can do this by navigating to the customer master record and checking if the customer is indeed blocked.
  
  Transaction Codes: Use XD03 (Display Customer) or VD03 (Display Customer - Sales Area) to check the status.
  
  
  
  Unblock Customer: If the customer should not be blocked, you can change their status to unblocked. This can be done using:
  
  Transaction Codes: Use XD02 (Change Customer) or VD02 (Change Customer - Sales Area) to modify the customer status.
  
  
  
  Adjust Search Settings: If you need to include blocked customers in your search results for specific business processes, you may need to adjust the search settings or filters in the application.
  
  Consult with your SAP administrator or technical team to modify the search configuration if necessary.
  
  
  
  Review Authorization: Ensure that you have the necessary authorizations to view blocked customer data. Sometimes, user roles may restrict access to certain data.
  
  
  Related Information:
  
  Long Text: The long text associated with the error message may provide additional context or specific instructions related to the error. You can view the long text by clicking on the message or using the appropriate function in SAP.
  Documentation: Refer to SAP Help documentation for more details on customer master data management and handling blocked customers.
  SAP Notes: Check for any relevant SAP Notes that may address this issue or provide additional guidance.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further investigation.