/ACCGO/CAS_PTC172 - Application/call-off not allowed because contract &1 is in status &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/CAS_PTC -

• Message number: 172

• Message text: Application/call-off not allowed because contract &1 is in status &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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AnswerBot

• What is the cause and solution for SAP error message /ACCGO/CAS_PTC172 - Application/call-off not allowed because contract &1 is in status &2 ?

  The SAP error message /ACCGO/CAS_PTC172 indicates that a call-off (or release) against a contract is not allowed because the contract is in a specific status that does not permit such actions. The placeholders &1 and &2 represent the contract number and its current status, respectively.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Contract Status: The contract is in a status that does not allow call-offs. Common statuses that may prevent call-offs include "Inactive," "Closed," or "Expired."
  Contract Configuration: The contract may have been configured with specific conditions or restrictions that limit the ability to create call-offs.
  Authorization Issues: The user may not have the necessary permissions to perform actions on contracts in certain statuses.
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check Contract Status:
  
  Navigate to the contract in question using the contract number provided in the error message.
  Review the status of the contract. If it is inactive, closed, or expired, you will need to take appropriate action to change its status if possible.
  
  
  
  Change Contract Status:
  
  If the contract is inactive or closed, you may need to reactivate it or create a new contract if reactivation is not possible.
  If the contract is expired, you may need to renew it or create a new contract.
  
  
  
  Review Contract Configuration:
  
  Check the configuration settings of the contract to ensure that it allows call-offs. This may involve reviewing the terms and conditions associated with the contract.
  
  
  
  User Authorization:
  
  Ensure that the user attempting to create the call-off has the necessary authorizations. If not, contact your SAP security team to adjust the user's permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or your organization's internal guidelines for managing contracts and call-offs to ensure compliance with business processes.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team for further assistance. They may provide insights specific to your organization's SAP configuration.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like ME33K (Display Contract) or ME31K (Create Contract) to manage contracts.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context.
  Training: Ensure that users involved in contract management are adequately trained on the processes and restrictions related to call-offs.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.