/ACCGO/BR_TRUE_UP021 - Processing true-up document

SAP Error Message - Details

• Message type: E = Error

• Message class: /ACCGO/BR_TRUE_UP -

• Message number: 021

• Message text: Processing true-up document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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AnswerBot

• What is the cause and solution for SAP error message /ACCGO/BR_TRUE_UP021 - Processing true-up document ?

  The SAP error message /ACCGO/BR_TRUE_UP021 typically occurs during the processing of a true-up document in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This error can arise due to various reasons, and understanding the cause is crucial for finding an appropriate solution.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data related to the true-up document, such as missing or incorrect entries in the billing or accounting documents.
  Configuration Issues: Incorrect configuration settings in the SAP system related to billing, invoicing, or accounting can lead to this error.
  Authorization Issues: The user processing the true-up document may not have the necessary authorizations to perform the action.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Review the true-up document for any missing or incorrect data entries.
  Ensure that all related documents (e.g., billing documents, customer accounts) are correctly set up and consistent.
  
  
  
  Review Configuration Settings:
  
  Verify the configuration settings in the SAP system related to true-up processing. This includes checking the settings for billing types, account determination, and any relevant customizing settings.
  Consult the SAP documentation or your SAP support team for guidance on the correct configuration.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to process true-up documents. This can be checked in the user roles and authorizations assigned to the user.
  
  
  
  Technical Troubleshooting:
  
  If the issue persists, check the system logs (transaction codes like SLG1) for any additional error messages or warnings that could provide more context.
  Consider performing a system restart or checking for any ongoing system maintenance that might affect processing.
  
  
  
  Consult SAP Support:
  
  If the error cannot be resolved through the above steps, it may be necessary to contact SAP support for further assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  Documentation: Review the official SAP documentation for the Convergent Charging or Invoicing modules for detailed information on true-up processing.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.