1J622 - The mandate &1 is obsolete

SAP Error Message - Details

• Message type: E = Error

• Message class: 1J - BCA: Payment Order Dialog

• Message number: 622

• Message text: The mandate &1 is obsolete

What causes this issue?

The mandate has been inactive for longer than 36 months (since the date
of the last usage) and cannot be used as it is no longer valid.

System Response

You cannot save your entries.

How to fix this error?

Try again, but specify another mandate that is in the validity period.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

AnswerBot

• What is the cause and solution for SAP error message 1J622 - The mandate &1 is obsolete ?

  The SAP error message 1J622 indicates that a mandate (a direct debit authorization) is considered obsolete. This typically occurs in the context of financial transactions, particularly in the area of payment processing and direct debit management.
  Cause:
  The error message "The mandate &1 is obsolete" can occur due to several reasons:
  
  Expiration: The mandate has reached its expiration date and is no longer valid for processing payments.
  Cancellation: The mandate may have been canceled by the customer or the organization, making it invalid for future transactions.
  Data Changes: Changes in the customer’s bank details or other relevant information may render the existing mandate obsolete.
  System Configuration: There may be issues with the configuration of the mandate in the SAP system, such as incorrect status settings.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Mandate Status:
  
  Use transaction codes like SE16N or SE11 to access the database table where mandates are stored (e.g., BSAK or BSAK).
  Verify the status of the mandate in question. Look for fields that indicate whether the mandate is active, canceled, or expired.
  
  
  
  Update or Create a New Mandate:
  
  If the mandate is indeed obsolete, you may need to create a new mandate for the customer. This can typically be done through the relevant transaction in SAP (e.g., FPAYM for payment processing).
  Ensure that all necessary details are correctly entered, including customer information and bank details.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to direct debit processing and mandates to ensure compliance with the required procedures.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  Mandate Management: Understanding how mandates work in SAP is crucial. Mandates are typically used in direct debit transactions to authorize payments from a customer’s bank account.
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing mandates, such as F110 (Automatic Payment Transactions) and FPAYM (Payment Medium Workbench).
  Legal Compliance: Ensure that your organization complies with local regulations regarding direct debit mandates, as these can vary by country.
  
  By following these steps, you should be able to address the error message and ensure that your payment processing continues smoothly.