How To Fix SO382 - Distribution list contains an inconsistent entry

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 382

• Message text: Distribution list contains an inconsistent entry

What causes this issue?

The distribution list contained one or more entries which were no
longer valid.

System Response

Incorrect entries were removed from the display list.

How to fix this error?

Save the distribution list in order to store the list in the corrected
form.
If you cannot save the distribution list yourself, contact someone with
maintenance authorization for this distribution list.
Apart from this, you can ignore this message.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO382 - Distribution list contains an inconsistent entry ?

  The SAP error message SO382, which states "Distribution list contains an inconsistent entry," typically occurs when there is an issue with the distribution list used in the SAP system for sending emails or other communications. This error can arise due to various reasons, such as missing or incorrect entries in the distribution list.
  Causes:
  
  Missing or Invalid Recipients: One or more recipients in the distribution list may not exist or may have been deleted from the system.
  Incorrect Email Addresses: The email addresses associated with the recipients may be incorrectly formatted or invalid.
  Inactive Users: Some users in the distribution list may be inactive or locked in the SAP system.
  Corrupted Distribution List: The distribution list itself may be corrupted or improperly configured.
  
  Solutions:
  
  
  Check Distribution List Entries:
  
  Go to the transaction code SO10 (for text management) or SO12 (for distribution lists) and review the entries in the distribution list.
  Ensure that all recipients are valid and exist in the system.
  
  
  
  Validate Email Addresses:
  
  Verify that all email addresses in the distribution list are correctly formatted and active.
  You can check user details using transaction code SU01 to ensure that the email addresses are correctly maintained.
  
  
  
  Check User Status:
  
  Ensure that all users in the distribution list are active and not locked. You can check this in the user maintenance screen (SU01).
  
  
  
  Recreate the Distribution List:
  
  If the distribution list appears to be corrupted, consider recreating it from scratch. This can help eliminate any inconsistencies.
  
  
  
  Use Transaction Code SOST:
  
  Use transaction code SOST to check the status of sent emails and see if there are any additional error messages related to the distribution list.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SO10: For managing text elements and distribution lists.
  SU01: For user maintenance.
  SOST: For monitoring the status of sent emails.
  
  
  
  SAP Documentation: Refer to the official SAP documentation for more detailed information on managing distribution lists and troubleshooting email-related issues.
  
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or technical support team for further assistance.