How To Fix SO316 - Document is available in the called PC application

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 316

• Message text: Document is available in the called PC application

What causes this issue?

Your document is ready to be read in the window of your PC application.

System Response

As long as this dialog box is active, the SAP System stops and waits
while you work in your PC application.

How to fix this error?

Read the document in the window of your PC application.
Close your PC application.
Then confirm this dialog box.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO316 - Document is available in the called PC application ?

  The SAP error message SO316, which states "Document is available in the called PC application," typically occurs when you are trying to open or process a document (like a report or an attachment) in SAP, but the document is already being accessed or is open in another application on your local PC.
  Cause:
  
  Document Locking: The document you are trying to access is already open in another application (e.g., Microsoft Word, Excel, or a PDF viewer).
  File Association Issues: The file type may not be correctly associated with the application that SAP is trying to use to open it.
  Network Issues: If the document is stored on a network drive, there may be connectivity issues preventing access.
  SAP GUI Settings: There may be settings in the SAP GUI that affect how documents are opened.
  
  Solution:
  
  Close the Document: Check if the document is open in any other application on your PC. If it is, close it and try accessing it again from SAP.
  Check File Associations: Ensure that the file type you are trying to open is associated with the correct application. You can check this in your operating system's settings.
  Restart SAP GUI: Sometimes, simply restarting the SAP GUI can resolve temporary issues.
  Check Network Connection: If the document is on a network drive, ensure that you have a stable connection to that drive.
  Update SAP GUI: Ensure that you are using the latest version of the SAP GUI, as updates may fix bugs related to document handling.
  Consult IT Support: If the issue persists, it may be beneficial to consult your IT support team for further assistance, especially if there are network or configuration issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for the specific module you are working with, as there may be additional context or troubleshooting steps.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to resolve the SO316 error and successfully access the document you need.