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Message type: E = Error
Message class: SO - SAPoffice: message texts
Message number: 309
Message text: No assignment to SAPoffice exists for user &
No SAPoffice term was found for the selected name.
Assignment is not possible.
If a SAP user exists for this address, you can create SAPoffice
(personal office settings).
Error message extract from SAP system. Copyright SAP SE.
SO309
- No assignment to SAPoffice exists for user & ?The SAP error message SO309 indicates that there is no assignment to SAPoffice for the specified user. This typically occurs when a user tries to send or receive messages via SAPoffice, but their user profile is not properly configured to use the SAPoffice functionality.
Cause:
- User Profile Configuration: The user may not have been assigned to an SAPoffice user profile.
- Missing SAPoffice Settings: The necessary settings for SAPoffice may not be configured in the user's profile.
- Authorization Issues: The user may lack the necessary authorizations to access SAPoffice functionalities.
- User Not Created: The user may not have been created in the SAPoffice system.
Solution:
To resolve the SO309 error, follow these steps:
Check User Profile:
- Go to transaction code
SU01
(User Maintenance).- Enter the user ID that is experiencing the issue and click on "Display".
- Check the "Parameters" tab for any missing SAPoffice parameters.
Assign SAPoffice User:
- If the user is not assigned to an SAPoffice user, you can assign them by going to transaction code
SO20
(SAPoffice User Administration).- Create or modify the user assignment to ensure they are linked to the SAPoffice system.
Check Authorizations:
- Ensure that the user has the necessary authorizations to use SAPoffice. This can be checked in the user’s roles and profiles.
- You may need to consult with your security team to ensure the user has the correct roles assigned.
Create User in SAPoffice:
- If the user does not exist in the SAPoffice system, you may need to create a new user entry for them.
Test the Configuration:
- After making the necessary changes, have the user log out and log back in to see if the issue is resolved.
- Test sending a message to confirm that SAPoffice is functioning correctly for the user.
Related Information:
By following these steps, you should be able to resolve the SO309 error and ensure that the user can utilize SAPoffice functionalities.
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