How To Fix SO120 - Folder does not exist; document created in the root folder

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 120

• Message text: Folder does not exist; document created in the root folder

What causes this issue?

You have specified a folder that does not exist as the target folder.

System Response

Depending on the folders in which you are located, the document was
placed in the root folder of the private folders or the shared folders.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO120 - Folder does not exist; document created in the root folder ?

  The SAP error message SO120 indicates that the system is unable to find the specified folder in the SAP ArchiveLink or Document Management System (DMS) where a document is supposed to be stored. As a result, the document is created in the root folder instead.
  Cause:
  
  Non-existent Folder: The specified folder does not exist in the ArchiveLink or DMS structure.
  Incorrect Folder Path: The folder path provided in the configuration or during the document upload is incorrect.
  Authorization Issues: The user may not have the necessary permissions to access the specified folder.
  Configuration Issues: The ArchiveLink or DMS configuration may not be set up correctly, leading to the inability to locate the folder.
  
  Solution:
  
  
  Verify Folder Existence:
  
  Check if the folder you are trying to access actually exists in the ArchiveLink or DMS.
  Use transaction codes like OAC0 (for ArchiveLink) or OAWD (for DMS) to navigate and verify the folder structure.
  
  
  
  Correct Folder Path:
  
  Ensure that the folder path specified in the document upload or configuration is correct.
  If necessary, update the path to point to the correct folder.
  
  
  
  Check User Authorizations:
  
  Verify that the user has the necessary authorizations to access the specified folder.
  Use transaction SU53 to check for authorization issues after the error occurs.
  
  
  
  Review Configuration:
  
  Check the ArchiveLink or DMS configuration settings to ensure they are set up correctly.
  Make sure that the document types and storage categories are properly configured to point to the correct folders.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on folder management in ArchiveLink or DMS.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  OAC0: ArchiveLink Administration
  OAWD: Document Management System Administration
  SU53: Display Authorization Check
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Roles: Ensure that the user roles assigned to the user include the necessary permissions for document management and folder access.
  
  By following these steps, you should be able to resolve the SO120 error and ensure that documents are stored in the correct folder within SAP.