How To Fix SO048 - No correspondence history for <&>

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 048

• Message text: No correspondence history for <&>

What causes this issue?

A correspondance history only exists if correspondance took place using
the function <ZH>Reply</> or <ZH>Reply </><ZH>with reference</>. The
document selected was either not answered at all or it was not answered
with one of the reply functions.

System Response

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO048 - No correspondence history for <&> ?

  The SAP error message SO048, which states "No correspondence history for <&>", typically occurs when you are trying to access correspondence history for a document or object that does not have any associated correspondence records in the system. This can happen in various SAP modules, particularly in the context of document management or customer correspondence.
  Cause:
  
  No Correspondence Created: The most common reason for this error is that no correspondence has been created for the specified object (e.g., a customer, vendor, or document).
  Incorrect Object Reference: The object reference you are trying to access may be incorrect or does not exist in the system.
  Data Deletion: Correspondence records may have been deleted or archived, leading to the absence of history.
  Authorization Issues: In some cases, the user may not have the necessary authorizations to view the correspondence history.
  
  Solution:
  
  Check Correspondence Creation: Verify if any correspondence has been created for the object in question. You can do this by checking the relevant transaction or document.
  Verify Object Reference: Ensure that you are using the correct object reference. Double-check the ID or number you are trying to access.
  Review Data Deletion/Archiving: If correspondence records were deleted or archived, you may need to restore them or check the archive for the relevant information.
  Check Authorizations: Ensure that you have the necessary permissions to view correspondence history. You may need to contact your SAP security administrator to verify your access rights.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the module you are working with.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may use transaction codes like SOST (for sending and monitoring SAPconnect messages) or SOPC (for correspondence processing) to check correspondence status.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the SO048 error in SAP.