>R021 - Master data for customer &1 is locked (down payment clearing)

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SAP Error Message - Details

  • Message type: E = Error

  • Message class: >R -

  • Message number: 021

  • Message text: Master data for customer &1 is locked (down payment clearing)

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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AnswerBot

  • What is the cause and solution for SAP error message >R021 - Master data for customer &1 is locked (down payment clearing) ?

    The SAP error message "R021 Master data for customer &1 is locked (down payment clearing)" typically occurs when there is an attempt to process a transaction related to a customer whose master data is currently locked. This can happen in various scenarios, particularly during down payment clearing processes.

    Cause:

    1. Locked Master Data: The customer master data is locked for editing or processing. This can happen if:

      • A user is currently editing the customer master data.
      • There is a pending transaction that has locked the data.
      • The customer is marked for deletion or has been flagged for some other reason.
    2. Down Payment Clearing: The error specifically relates to down payment clearing, which means that the system is trying to clear a down payment against an invoice or another transaction, but the customer data is locked.

    Solution:

    1. Check Lock Status:

      • Use transaction code SM12 to check for any locks on the customer master data. You can search for locks related to the specific customer number.
      • If you find a lock, identify the user or process that is holding the lock.
    2. Release the Lock:

      • If the lock is due to a user session that is no longer active, you may need to release the lock manually (if you have the necessary authorizations).
      • If the lock is due to a transaction that is still in process, you may need to wait for that transaction to complete.
    3. Review Customer Master Data:

      • Check the customer master data for any flags or settings that might prevent processing. This can be done using transaction code XD03 (Display Customer) or FD03 (Display Customer - Financial).
    4. Consult with Colleagues:

      • If you are unsure about the lock or how to proceed, consult with your colleagues or the SAP support team to understand the context of the lock.
    5. Retry the Transaction:

      • Once the lock is resolved, retry the down payment clearing transaction.

    Related Information:

    • Transaction Codes:

      • SM12: To view and manage locks.
      • XD03/FD03: To display customer master data.
      • FBL1N: To view vendor line items (if applicable).
      • FBL5N: To view customer line items.
    • User Authorizations: Ensure that you have the necessary authorizations to view and manage locks and customer master data.

    • SAP Notes: Check for any relevant SAP Notes that might address specific issues related to this error message.

    • Documentation: Review SAP documentation or help files related to customer master data management and down payment processing for additional insights.

    By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.

  • AnswerBot is an artificial intelligence solution provided by tomco.ai.
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