/IWFND/CM_DM060 - User '&1' with consumer '&2' not found in the device manager database

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWFND/CM_DM -

• Message number: 060

• Message text: User '&1' with consumer '&2' not found in the device manager database

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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AnswerBot

• What is the cause and solution for SAP error message /IWFND/CM_DM060 - User '&1' with consumer '&2' not found in the device manager database ?

  The SAP error message /IWFND/CM_DM060 User '&1' with consumer '&2' not found in the device manager database typically occurs in the context of SAP Gateway services, particularly when there is an issue with the user or consumer not being recognized in the device manager database. This can happen for various reasons, including configuration issues, missing entries, or problems with the user authentication.
  Cause:
  
  User Not Registered: The user specified in the error message is not registered in the device manager database.
  Consumer Not Found: The consumer (which could be an application or service) is not recognized or does not exist in the database.
  Authorization Issues: The user may not have the necessary authorizations to access the specified consumer.
  Configuration Issues: There may be misconfigurations in the SAP Gateway or the device manager settings.
  Database Issues: There could be issues with the underlying database that stores the device manager information.
  
  Solution:
  
  
  Check User Registration:
  
  Ensure that the user (&1) is properly registered in the device manager database. You can check this in the SAP Gateway settings or the relevant transaction codes.
  
  
  
  Verify Consumer Configuration:
  
  Confirm that the consumer (&2) is correctly configured and exists in the system. This may involve checking the service registration and ensuring that the consumer is active.
  
  
  
  Review Authorizations:
  
  Check the authorization roles assigned to the user. Ensure that the user has the necessary permissions to access the consumer.
  
  
  
  Check Device Manager Settings:
  
  Review the configuration settings for the device manager. Ensure that all necessary parameters are correctly set up.
  
  
  
  Database Consistency:
  
  If there are issues with the database, consider running consistency checks or database repair tools to ensure that the device manager database is functioning correctly.
  
  
  
  Logs and Traces:
  
  Check the SAP Gateway logs and traces for more detailed error messages that could provide additional context about the issue.
  
  
  
  Restart Services:
  
  Sometimes, simply restarting the SAP Gateway services can resolve transient issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to the specific error message for additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like /IWFND/MAINT_SERVICE to manage services or /IWFND/GW_CLIENT for testing OData services.
  SAP Notes: Look for relevant SAP Notes that might address known issues related to this error message.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, consider reaching out to SAP support for further assistance.