/IWFND/CM_COS228 - Virus scan server unavailable (default profile)

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWFND/CM_COS -

• Message number: 228

• Message text: Virus scan server unavailable (default profile)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

AnswerBot

• What is the cause and solution for SAP error message /IWFND/CM_COS228 - Virus scan server unavailable (default profile) ?

  The SAP error message /IWFND/CM_COS228 Virus scan server unavailable (default profile) typically indicates that the SAP system is unable to connect to the virus scan server configured in the system. This can happen for several reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  Virus Scan Server Not Running: The virus scan server may not be running or may have crashed.
  Network Issues: There could be network connectivity issues between the SAP system and the virus scan server.
  Configuration Issues: The configuration settings for the virus scan server in the SAP system may be incorrect.
  Firewall Restrictions: Firewalls may be blocking the communication between the SAP system and the virus scan server.
  Profile Issues: The default profile for the virus scan server may not be set up correctly.
  
  Solutions:
  
  
  Check Virus Scan Server Status:
  
  Ensure that the virus scan server is up and running. You may need to restart the service if it is down.
  
  
  
  Verify Network Connectivity:
  
  Check the network connection between the SAP system and the virus scan server. You can use tools like ping or telnet to test connectivity.
  
  
  
  Review Configuration Settings:
  
  Go to transaction RZ10 in the SAP GUI and check the profile parameters related to the virus scan server. Ensure that the parameters are correctly set, especially the icm/host_name and icm/port.
  
  
  
  Check Firewall Settings:
  
  Ensure that any firewalls between the SAP system and the virus scan server allow traffic on the required ports.
  
  
  
  Profile Configuration:
  
  If you are using a specific profile for the virus scan server, ensure that it is correctly configured. You can check the settings in transaction RZ10 or RZ11.
  
  
  
  Check Logs:
  
  Review the logs for both the SAP system and the virus scan server for any error messages that might provide more context on the issue.
  
  
  
  Test Virus Scan Server Connection:
  
  You can use transaction /IWFND/VSC to test the connection to the virus scan server from the SAP system.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error. You can search the SAP Support Portal for notes related to virus scan server issues.
  Documentation: Review the SAP documentation for configuring and troubleshooting the virus scan interface.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the /IWFND/CM_COS228 Virus scan server unavailable (default profile) error message.