IM513 - Amount returned is greated than amount in complaint

SAP Error Message - Details

• Message type: E = Error

• Message class: IM - Maintenance notifications

• Message number: 513

• Message text: Amount returned is greated than amount in complaint

What causes this issue?

On the basis of these entries you returned more than the quantity
complained about.

System Response

The entry does not make sense, but the system will continue processing.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the quantity entered, in case you entered the wrong quantity by
mistake.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IM513 - Amount returned is greated than amount in complaint ?

  The SAP error message IM513 ("Amount returned is greater than amount in complaint") typically occurs in the context of inventory management or logistics when dealing with complaints or returns. This error indicates that the amount being processed for a return or complaint exceeds the amount that was originally recorded in the complaint.
  Cause:
  
  Data Entry Error: The most common cause is a mistake in data entry where the user has entered a return amount that is greater than what was originally complained about.
  System Configuration: There may be issues with the configuration of the system that allows for incorrect amounts to be processed.
  Multiple Returns: If multiple returns are being processed, it’s possible that the cumulative amount exceeds the original complaint amount.
  Incorrect Document Reference: The return may be referencing the wrong complaint or document, leading to discrepancies in amounts.
  
  Solution:
  
  Verify Amounts: Check the original complaint document to confirm the correct amount that was recorded. Ensure that the return amount does not exceed this value.
  Adjust Return Amount: If the return amount is indeed incorrect, adjust it to match the amount in the complaint.
  Review Related Documents: If multiple returns are involved, review all related documents to ensure that the total does not exceed the original complaint amount.
  Check Configuration: If the issue persists, consult with your SAP administrator or support team to check for any configuration issues that may be causing this error.
  Recreate the Document: In some cases, it may be necessary to delete the incorrect return document and recreate it with the correct amounts.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MB1A (Goods Withdrawal), MB1B (Transfer Posting), or MIGO (Goods Movement) that may be involved in processing returns.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Training: Ensure that users are trained on the correct procedures for entering complaint and return amounts to minimize data entry errors.
  Documentation: Maintain clear documentation of processes for handling complaints and returns to ensure consistency and accuracy.
  
  If the problem persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.