Message type: E = Error
Message class: /FTI/SERV_TECH_ERROR -
Message number: 027
Message text: No customer solution found
Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.
To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.
Unfortunately, there isn't any extra information in this error notice.
First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).
Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.
You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.
The SAP error message
/FTI/SERV_TECH_ERROR027 No customer solution found
typically indicates that there is an issue related to the SAP Fiori or SAP S/4HANA system, particularly in the context of the Fiori Launchpad or Fiori applications. This error suggests that the system is unable to find a suitable solution or configuration for a specific request or operation.Possible Causes:
- Missing Configuration: The error may arise if there is a missing or incorrect configuration in the Fiori Launchpad or the underlying backend system.
- Authorization Issues: The user may not have the necessary authorizations to access the required Fiori applications or services.
- Service Activation: The required OData services or Fiori applications may not be activated in the system.
- System Errors: There could be underlying system errors or issues with the transport layer that prevent the application from functioning correctly.
- Version Compatibility: There may be compatibility issues between different versions of SAP components.
Solutions:
- Check Configuration: Review the configuration settings in the Fiori Launchpad and ensure that all necessary parameters are correctly set.
- Verify Authorizations: Ensure that the user has the appropriate roles and authorizations to access the Fiori applications. You can use transaction code
SU53
to check for authorization issues.- Activate Services: Use transaction code
/IWFND/MAINT_SERVICE
to check if the required OData services are activated. If not, activate them.- Check System Logs: Review the system logs (transaction
SLG1
) for any additional error messages or warnings that could provide more context about the issue.- Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches and updates.
- System Update: Ensure that your SAP system is up to date with the latest support packages and patches, as this can resolve many known issues.
Related Information:
By following these steps, you should be able to diagnose and resolve the error message /FTI/SERV_TECH_ERROR027 No customer solution found
.
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SAP messages fall into 3 different categories: Error messages
(message type = E), Warnings (W) or Informational (I) messages.
An error message will prevent you from continuing your work - it is a hard stop and you need to fix the error before you can proceed. A warning message will stop your work, however, you can then bypass the warning by pressing the Enter key on your keyboard. That said, it is still good practice to investigate the cause of the warning message and address it. An information message will not stop your work and is truly just for informational purposes.
Click on this link to search all SAP messages.