Message type: E = Error
Message class: /FTI/CUST_ACCESS -
Message number: 004
Message text: Class name is '&1', Package is '&2', Transport request is '&3'
Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.
To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.
Unfortunately, there isn't any extra information in this error notice.
First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).
Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.
You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.
The SAP error message
/FTI/CUST_ACCESS004
typically indicates an issue related to the access control for a specific class or package in the SAP system. This error can occur in various contexts, often when there are issues with authorization or when trying to access a class or package that is not properly configured or is missing.Cause:
- Authorization Issues: The user may not have the necessary authorizations to access the specified class or package.
- Transport Request Issues: The transport request may not be released or may not have been imported correctly into the target system.
- Missing or Incomplete Configuration: The class or package may not be properly configured or may be missing in the system.
- Development Environment Issues: If the error occurs in a development environment, it may be due to incomplete development or changes that have not been properly transported.
Solution:
Check Authorizations:
- Ensure that the user has the necessary authorizations to access the specified class and package. You can check this using transaction
SU53
to analyze the authorization check after the error occurs.- If necessary, adjust the user roles or profiles to include the required authorizations.
Verify Transport Requests:
- Check the status of the transport request (
&3
) to ensure it has been released and imported correctly into the target system.- Use transaction
SE09
orSE10
to review transport requests and their statuses.Check Class and Package Existence:
- Use transaction
SE80
orSE11
to verify that the class (&1
) and package (&2
) exist in the system.- If they do not exist, you may need to create them or transport them from the development system.
Review Development Changes:
- If the error occurs in a development environment, review any recent changes made to the class or package to ensure they are complete and correctly implemented.
Consult SAP Notes:
- Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
Related Information:
Transaction Codes:
SE80
: Object NavigatorSE11
: Data DictionarySU53
: Authorization CheckSE09
/SE10
: Transport OrganizerSAP Documentation: Refer to the official SAP documentation for more details on authorization management and transport management.
SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
By following these steps, you should be able to diagnose and resolve the /FTI/CUST_ACCESS004
error in your SAP system.
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SAP messages fall into 3 different categories: Error messages
(message type = E), Warnings (W) or Informational (I) messages.
An error message will prevent you from continuing your work - it is a hard stop and you need to fix the error before you can proceed. A warning message will stop your work, however, you can then bypass the warning by pressing the Enter key on your keyboard. That said, it is still good practice to investigate the cause of the warning message and address it. An information message will not stop your work and is truly just for informational purposes.
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