FF711 - System cannot calculate cash discount base amount; enter it

SAP Error Message - Details

• Message type: E = Error

• Message class: FF - FI Function Module Messages

• Message number: 711

• Message text: System cannot calculate cash discount base amount; enter it

What causes this issue?

You want to determine the cash discount base of the open item account
line items. This can, however, not be done automatically in certain
cases. For example, if the open item account line item for which the
amount qualifying for cash discount is to be determined is on the same
side of the account as all G/L account items liable to cash discount.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter the cash discount base amount in the open item account line
items.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FF711 - System cannot calculate cash discount base amount; enter it ?

  The SAP error message FF711 ("System cannot calculate cash discount base amount; enter it") typically occurs in the context of financial transactions, particularly when dealing with cash discounts in accounts payable or accounts receivable. This error indicates that the system is unable to automatically determine the base amount for calculating the cash discount, which is necessary for processing the transaction.
  Causes:
  
  Missing Base Amount: The cash discount base amount is not provided in the transaction, and the system cannot derive it from the available data.
  Incorrect Configuration: The configuration settings for cash discounts in the system may not be set up correctly, leading to issues in calculating the base amount.
  Incomplete Document: The document being processed may be incomplete or missing required fields that are necessary for the calculation.
  Document Type Restrictions: Certain document types may not support cash discount calculations, leading to this error.
  Currency Issues: If there are currency conversion issues or discrepancies, the system may fail to calculate the cash discount base amount.
  
  Solutions:
  
  Manually Enter Base Amount: If the system cannot calculate the base amount, you can manually enter the cash discount base amount in the relevant field of the transaction.
  Check Configuration: Review the configuration settings for cash discounts in the SAP system. Ensure that the cash discount terms are correctly defined in the relevant master data (vendor/customer master records) and that the necessary fields are populated.
  Complete the Document: Ensure that all required fields in the document are filled out correctly. Check for any missing information that might be needed for the calculation.
  Review Document Type: Verify that the document type you are using supports cash discount calculations. If not, consider using a different document type that does.
  Currency Settings: Check the currency settings and ensure that there are no discrepancies that could affect the calculation of the cash discount base amount.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like FB60 (Enter Incoming Invoice) or FB70 (Enter Outgoing Invoice) to enter or modify the relevant documents.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to cash discount calculations.
  User Documentation: Refer to SAP user documentation or help files for detailed guidance on cash discount processing and configuration.
  Consult with SAP Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By addressing the underlying causes and following the suggested solutions, you should be able to resolve the FF711 error and successfully process your transactions.