EP311 - Reverse document &1 manually - Customer is incorrect

SAP Error Message - Details

• Message type: E = Error

• Message class: EP - Messages for Posting Area

• Message number: 311

• Message text: Reverse document &1 manually - Customer is incorrect

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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AnswerBot

• What is the cause and solution for SAP error message EP311 - Reverse document &1 manually - Customer is incorrect ?

  The SAP error message EP311 "Reverse document &1 manually - Customer is incorrect" typically occurs in the context of financial transactions, particularly when dealing with customer accounts and document reversals. This error indicates that there is an issue with the customer data associated with the document you are trying to reverse.
  Cause:
  
  Incorrect Customer Data: The customer account linked to the document may be incorrect or not valid. This could be due to a typo, a change in customer status, or the customer being deleted or blocked.
  Document Type Restrictions: Certain document types may have restrictions on reversals, especially if they are linked to specific customer accounts or if the document has already been processed in a way that prevents reversal.
  Configuration Issues: There may be configuration settings in the SAP system that restrict the reversal of documents for certain customers or under certain conditions.
  
  Solution:
  
  Verify Customer Data: Check the customer account associated with the document. Ensure that the customer exists, is active, and has the correct details. You can do this by navigating to the customer master data in SAP (transaction code XD03 for display).
  Check Document Details: Review the document you are trying to reverse. Ensure that it is the correct document and that it is eligible for reversal. You can use transaction codes like FB03 to display the document.
  Manual Reversal: If the system prompts you to reverse the document manually, you may need to create a manual journal entry or adjustment to correct the issue. This may involve creating a new document that offsets the original transaction.
  Consult Configuration: If you suspect that the issue is related to configuration, consult with your SAP administrator or finance team to review the settings related to document reversals and customer accounts.
  SAP Notes and Support: If the issue persists, check for any relevant SAP Notes that may address this specific error. You can search the SAP Support Portal for updates or patches that may resolve the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB01 (Post Document), FB08 (Reverse Document), and XD03 (Display Customer).
  Documentation: Review SAP documentation related to financial accounting and document management for best practices on handling customer accounts and document reversals.
  User Roles and Permissions: Ensure that the user attempting the reversal has the necessary permissions to perform the action on the specified customer account.
  
  If you continue to experience issues, it may be beneficial to engage with your SAP support team or a consultant who specializes in SAP Financials for further assistance.