EAN_UCC108 - Several customer numbers found for this GLN

SAP Error Message - Details

• Message type: E = Error

• Message class: EAN_UCC - EAN.UCC Messages

• Message number: 108

• Message text: Several customer numbers found for this GLN

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

Each Global Location Number (GLN) can only be assigned to one customer
number.

How to fix this error?

Maintain the customer master record.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

AnswerBot

• What is the cause and solution for SAP error message EAN_UCC108 - Several customer numbers found for this GLN ?

  The SAP error message EAN_UCC108, which states "Several customer numbers found for this GLN," typically occurs in the context of using Global Location Numbers (GLNs) in SAP systems, particularly when dealing with EDI (Electronic Data Interchange) transactions or when integrating with external systems.
  Cause:
  This error arises when the system encounters multiple customer records associated with a single GLN. In SAP, a GLN is used to uniquely identify a location or entity, such as a customer or supplier. If multiple customer master records are linked to the same GLN, the system cannot determine which customer record to use, leading to this error.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customer Master Records:
  
  Go to the customer master data in SAP and check for any duplicate entries associated with the GLN in question.
  Use transaction codes like XD03 (Display Customer) or VD03 (Display Customer - Sales Area) to review the customer records.
  
  
  
  Identify Duplicates:
  
  Identify all customer numbers that are linked to the same GLN. You may need to run a report or query to find all customer records associated with that GLN.
  
  
  
  Consolidate or Correct Records:
  
  If duplicates are found, determine if they can be consolidated into a single customer record. If not, you may need to correct the GLN assignments to ensure that each GLN is uniquely associated with a single customer.
  Update the customer master data to ensure that each GLN is linked to only one customer.
  
  
  
  Update EDI Settings:
  
  If this error occurs during EDI transactions, ensure that the EDI settings and mappings are correctly configured to handle GLNs and customer numbers appropriately.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or consult with your SAP support team for any specific configurations or settings that may need to be adjusted.
  
  
  
  Testing:
  
  After making the necessary changes, perform tests to ensure that the error no longer occurs and that the system processes transactions correctly.
  
  
  
  Related Information:
  
  GLN: A Global Location Number is a unique identifier for locations, often used in supply chain management and EDI transactions.
  Customer Master Data: This is critical in SAP for managing customer-related information, including billing, shipping, and sales data.
  EDI Transactions: Electronic Data Interchange transactions often rely on accurate customer and location data to function correctly.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or a consultant who specializes in SAP EDI and master data management for further assistance.