/DSD/CP_MESSAGE002 - Customer &1 was not found in the customer master

SAP Error Message - Details

• Message type: E = Error

• Message class: /DSD/CP_MESSAGE -

• Message number: 002

• Message text: Customer &1 was not found in the customer master

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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AnswerBot

• What is the cause and solution for SAP error message /DSD/CP_MESSAGE002 - Customer &1 was not found in the customer master ?

  The SAP error message /DSD/CP_MESSAGE002 Customer &1 was not found in the customer master typically occurs in the context of the SAP Direct Store Delivery (DSD) module when the system is unable to locate a customer record in the customer master data. This can happen for several reasons, and here are some potential causes, solutions, and related information:
  Causes:
  
  Incorrect Customer Number: The customer number entered may be incorrect or mistyped.
  Customer Not Created: The customer may not have been created in the system yet.
  Customer Status: The customer may be inactive or blocked in the customer master data.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to missing customer data.
  Incorrect Sales Area: The customer may not be assigned to the correct sales area relevant to the transaction being processed.
  
  Solutions:
  
  Verify Customer Number: Double-check the customer number entered to ensure it is correct.
  Create Customer Master Record: If the customer does not exist, create a new customer master record using transaction code XD01 (for general data) or VD01 (for sales area data).
  Check Customer Status: Use transaction code XD03 or VD03 to view the customer master record and check if the customer is active or blocked. If blocked, you may need to unblock it.
  Review Sales Area Assignment: Ensure that the customer is assigned to the correct sales area. This can be checked in the customer master data.
  Data Synchronization: If the system is integrated with other systems (like CRM or third-party applications), ensure that the data is synchronized properly. You may need to run data synchronization jobs or check for errors in the integration process.
  Consult with IT Support: If the issue persists, consult with your IT support team or SAP Basis team to investigate further, especially if there are underlying data issues.
  
  Related Information:
  
  
  Transaction Codes:
  
  XD01: Create Customer (General Data)
  XD02: Change Customer (General Data)
  XD03: Display Customer (General Data)
  VD01: Create Customer (Sales Area Data)
  VD02: Change Customer (Sales Area Data)
  VD03: Display Customer (Sales Area Data)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to customer master data management.
  
  
  Documentation: Refer to SAP documentation for the DSD module for more details on customer management and related processes.
  
  
  By following these steps, you should be able to identify the cause of the error and implement the appropriate solution.