CTE_FND_POSTING021 - JSON document key does not match document &1 &2 (system &3).

SAP Error Message - Details

• Message type: E = Error

• Message class: CTE_FND_POSTING - ERP - Concur Integration: FIN Postings

• Message number: 021

• Message text: JSON document key does not match document &1 &2 (system &3).

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CTE_FND_POSTING021 - JSON document key does not match document &1 &2 (system &3). ?

  The SAP error message CTE_FND_POSTING021 indicates that there is a mismatch between the JSON document key and the expected document key in the system. This error typically occurs in the context of financial postings or document processing, particularly when integrating with external systems or when using APIs.
  Cause:
  
  
  Document Key Mismatch: The JSON document key being sent does not match the expected document key in the SAP system. This could be due to:
  
  Incorrectly formatted JSON data.
  The document may have been modified or deleted in the SAP system after the JSON was generated.
  The document key may have been incorrectly specified in the API call or integration process.
  
  
  
  Data Synchronization Issues: If there are multiple systems involved, there may be a delay or failure in synchronizing document keys between systems.
  
  
  Configuration Issues: There may be configuration issues in the SAP system that affect how document keys are generated or recognized.
  
  
  Solution:
  
  
  Verify JSON Structure: Check the structure of the JSON document being sent to ensure that the document key is correctly formatted and matches the expected format in SAP.
  
  
  Check Document Existence: Verify that the document with the specified key exists in the SAP system. If it has been deleted or modified, you may need to update the JSON document accordingly.
  
  
  Review API Calls: If you are using an API to send the JSON document, review the API call to ensure that the correct document key is being used.
  
  
  Data Synchronization: If the error is due to synchronization issues, ensure that all systems are properly synchronized and that there are no delays in data updates.
  
  
  Consult Documentation: Refer to SAP documentation or the specific API documentation for any additional requirements or constraints regarding document keys.
  
  
  Error Logs: Check the SAP error logs for more detailed information about the error, which may provide additional context or clues for troubleshooting.
  
  
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Integration Documentation: Review the integration documentation for the specific module or API you are using to ensure compliance with expected data formats and structures.
  Testing: If possible, conduct tests with different document keys to identify if the issue is isolated to specific keys or a broader problem.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.