/CPD/SS_MESSAGES136 - Customer &1 does not belong to the sales area of service org &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: /CPD/SS_MESSAGES -

• Message number: 136

• Message text: Customer &1 does not belong to the sales area of service org &2.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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AnswerBot

• What is the cause and solution for SAP error message /CPD/SS_MESSAGES136 - Customer &1 does not belong to the sales area of service org &2. ?

  The SAP error message /CPD/SS_MESSAGES136 indicates that the customer specified in the transaction does not belong to the sales area of the service organization you are trying to work with. This typically occurs in scenarios involving sales orders, service orders, or other transactions that require a valid customer-sales area relationship.
  Cause:
  
  Customer Master Data: The customer master record may not be set up for the specific sales area (Sales Organization, Distribution Channel, and Division) that you are trying to use.
  Sales Area Configuration: The sales area configuration in the system may not include the customer, meaning the customer is not assigned to the sales organization or distribution channel you are using.
  Incorrect Sales Area: The transaction may be using an incorrect sales area that does not correspond to the customer’s assigned sales area.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data (transaction code XD03 for general data or VD03 for sales area data).
  Verify if the customer is assigned to the correct sales area (Sales Organization, Distribution Channel, and Division).
  If the customer is not assigned, you can create or update the customer master data using transaction code XD01 (to create) or XD02 (to change).
  
  
  
  Assign Customer to Sales Area:
  
  If the customer is not assigned to the required sales area, you need to add the customer to that sales area.
  Ensure that the necessary data (like payment terms, shipping conditions, etc.) is also maintained for that sales area.
  
  
  
  Review Sales Area Configuration:
  
  Check the configuration of the sales area in the system to ensure it is set up correctly.
  You can do this through the SPRO transaction (Customizing) and navigate to Sales and Distribution settings.
  
  
  
  Use Correct Sales Area in Transaction:
  
  Ensure that you are using the correct sales area in your transaction. If you are unsure, you can check the customer’s assigned sales area in the customer master data.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03 - Display Customer (General Data)
  VD03 - Display Customer (Sales Area Data)
  XD01 - Create Customer (General Data)
  XD02 - Change Customer (General Data)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions related to this error message.
  
  
  Documentation: Refer to SAP Help documentation for detailed information on customer master data and sales area configuration.
  
  
  By following these steps, you should be able to resolve the error and ensure that the customer is correctly associated with the required sales area for your transactions.