/CPD/SS_MESSAGES062 - Error while saving attachment. Please contact support.

SAP Error Message - Details

• Message type: E = Error

• Message class: /CPD/SS_MESSAGES -

• Message number: 062

• Message text: Error while saving attachment. Please contact support.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

AnswerBot

• What is the cause and solution for SAP error message /CPD/SS_MESSAGES062 - Error while saving attachment. Please contact support. ?

  The SAP error message /CPD/SS_MESSAGES062 indicating "Error while saving attachment. Please contact support." typically arises when there is an issue with the attachment functionality in SAP, particularly when trying to save documents or files in the system. Here are some potential causes, solutions, and related information for this error:
  Possible Causes:
  
  Authorization Issues: The user may not have the necessary permissions to save attachments in the specified location.
  File Size Limitations: The attachment being saved may exceed the maximum file size allowed by the system.
  Storage Space: The storage location (e.g., database, file system) may be full or not accessible.
  System Configuration: There may be configuration issues in the SAP system related to document management or attachment handling.
  Network Issues: Temporary network issues could prevent the attachment from being saved properly.
  SAP Notes: There may be known bugs or issues that have been documented in SAP Notes that require a patch or update.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to save attachments. This can be done by reviewing the user's roles and permissions in the SAP system.
  Verify File Size: Check the size of the file being attached and ensure it does not exceed the limits set in the system. If it does, consider compressing the file or splitting it into smaller parts.
  Check Storage Space: Verify that there is sufficient storage space available in the database or file system where attachments are being saved. If the storage is full, consider cleaning up old files or increasing storage capacity.
  Review System Configuration: Consult with your SAP Basis or system administrator to review the configuration settings related to document management and attachments.
  Network Troubleshooting: If network issues are suspected, check the network connectivity and stability. Try saving the attachment again after ensuring a stable connection.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. Applying a patch or update may resolve the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, it may be necessary to contact SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation for guidance on document management and attachment handling.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Check the system logs (transaction codes like SLG1) for any additional error messages or details that could provide more context about the issue.
  
  By following these steps, you should be able to diagnose and potentially resolve the error related to saving attachments in SAP.