Message type: E = Error
Message class: /CPD/PFP_MESSAGES -
Message number: 312
Message text: No &2 exists for customer &1
Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.
To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.
Unfortunately, there isn't any extra information in this error notice.
First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).
Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.
You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.
The SAP error message
/CPD/PFP_MESSAGES312 No &2 exists for customer &1
typically indicates that a specific record or entry (denoted by&2
) does not exist for the specified customer (denoted by&1
). This error is often encountered in the context of customer master data or related processes in SAP.Cause:
Missing Data: The most common cause of this error is that the required data for the specified customer does not exist in the system. This could be due to:
- The record was never created.
- The record was deleted or archived.
- There is a typo or incorrect entry in the customer number or the related data.
Configuration Issues: Sometimes, the error can arise from configuration settings that do not align with the expected data structure or requirements.
Authorization Issues: In some cases, the user may not have the necessary authorizations to view or access the data for the specified customer.
Solution:
Check Customer Data: Verify that the customer number (
&1
) is correct and exists in the system. You can do this by:
- Navigating to the customer master data transaction (e.g.,
XD03
for display).- Ensuring that the relevant data (e.g., sales area, company code) is maintained.
Create Missing Records: If the required record (
&2
) is indeed missing, you may need to create it. This could involve:
- Creating a new entry for the customer in the relevant module (e.g., sales, finance).
- Ensuring that all necessary fields are filled out correctly.
Review Configuration: If the error persists, check the configuration settings related to customer data in the relevant modules (e.g., SD, FI). Ensure that all necessary settings are in place.
Check Authorizations: Ensure that the user has the appropriate authorizations to access the customer data. This may involve checking user roles and permissions.
Consult Documentation: If you are unsure about the specific record that is missing, consult SAP documentation or your internal SAP support team for guidance.
Related Information:
XD01
(Create Customer), XD02
(Change Customer), and XD03
(Display Customer).By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.
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SAP messages fall into 3 different categories: Error messages
(message type = E), Warnings (W) or Informational (I) messages.
An error message will prevent you from continuing your work - it is a hard stop and you need to fix the error before you can proceed. A warning message will stop your work, however, you can then bypass the warning by pressing the Enter key on your keyboard. That said, it is still good practice to investigate the cause of the warning message and address it. An information message will not stop your work and is truly just for informational purposes.
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