Message type: E = Error
Message class: CL_CRM_PS_4S - Messages for Social Service
Message number: 020
Message text: Payment information for item &1 is missing
The system administrator has not defined the correct Customizing for the
payment family, item category, or posting area in the ERP system. Or,
the system administrator has not defined the ERP contract account data
or bank data of the business partner for the determined contract account
category.
The payment information or contract account data of the business partner
in the ERP system cannot be distributed to the CRM system.
The system issues an error message and will not allow you to continue with this transaction until the error is resolved.
Define the Customizing for the payment family, item category, or posting
area in the ERP system. Or, define the ERP contract account data or bank
data for the business partner whose payment information is missing.
Error message extract from SAP system. Copyright SAP SE.
The SAP error message CL_CRM_PS_4S020 indicates that payment information for a specific item is missing in the system. This error typically arises in the context of CRM (Customer Relationship Management) and can affect processes such as billing, invoicing, or payment processing.
Cause:
- Missing Payment Data: The most common cause is that the payment information for the specified item (denoted by &1) has not been entered or is incomplete.
- Configuration Issues: There may be configuration issues in the CRM system that prevent the payment information from being correctly processed or displayed.
- Data Transfer Issues: If data is being transferred from another system (like ERP), there may have been an error in the data transfer process that resulted in missing payment information.
- Incomplete Document: The document related to the item may not have been fully completed or saved, leading to missing payment details.
Solution:
- Check Payment Information: Verify that the payment information for the item in question is correctly entered in the system. This includes checking the payment terms, payment method, and any other relevant details.
- Review Document Status: Ensure that the document related to the item is complete and has been saved properly. If it is in a draft state, complete and save it.
- Configuration Review: If the issue persists, review the configuration settings in the CRM system to ensure that payment processing is set up correctly.
- Data Transfer Validation: If the data is being transferred from another system, check the transfer logs for any errors and ensure that all necessary data has been transferred correctly.
- Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error message.
- Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
Related Information:
CRM_ORDER
, CRM_INVOICING
, or CRM_BILLING
.By following these steps, you should be able to identify and resolve the issue related to the missing payment information for the specified item.
CL_CRM_PS_4S019 Enter start date for item &1
Self-Explanatory Message Since SAP believes that this specific error message is ...
CL_CRM_PS_4S018 Enter product for item &1
Self-Explanatory Message Since SAP believes that this specific error message is ...
CL_CRM_PS_4S021 Create an item in the social deduction plan
Self-Explanatory Message Since SAP believes that this specific error message is ...
CL_CRM_PS_4S022 Enter end date for item &1
Self-Explanatory Message Since SAP believes that this specific error message is ...
SAP messages fall into 3 different categories: Error messages
(message type = E), Warnings (W) or Informational (I) messages.
An error message will prevent you from continuing your work - it is a hard stop and you need to fix the error before you can proceed. A warning message will stop your work, however, you can then bypass the warning by pressing the Enter key on your keyboard. That said, it is still good practice to investigate the cause of the warning message and address it. An information message will not stop your work and is truly just for informational purposes.
Click on this link to search all SAP messages.