/CCIS/EXPORT012 - Secondary event record(s) created

SAP Error Message - Details

• Message type: E = Error

• Message class: /CCIS/EXPORT -

• Message number: 012

• Message text: Secondary event record(s) created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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AnswerBot

• What is the cause and solution for SAP error message /CCIS/EXPORT012 - Secondary event record(s) created ?

  The SAP error message /CCIS/EXPORT012 Secondary event record(s) created typically relates to the SAP Customer Interaction Center (CIC) or SAP Customer Service (CS) modules. This message indicates that secondary event records have been created during the processing of a primary event, which may not necessarily be an error but rather an informational message.
  Cause:
  
  
  Secondary Event Creation: This message is generated when a primary event (like a service request or customer interaction) leads to the creation of one or more secondary events. This can happen due to various reasons, such as:
  
  A follow-up action is required based on the primary event.
  Additional information or tasks are generated as a result of the primary event.
  Workflow processes that automatically create related events.
  
  
  
  Configuration Settings: The system may be configured to automatically generate secondary events based on certain criteria or business rules.
  
  
  Solution:
  
  
  Review Event Records: Check the secondary event records that have been created. You can do this by navigating to the relevant transaction or report in SAP that allows you to view event records. This will help you understand why they were created and if any action is required.
  
  
  Check Configuration: If the creation of secondary events is not desired, review the configuration settings in the CIC or CS module. You may need to adjust the settings to prevent unnecessary secondary events from being created.
  
  
  Consult Documentation: Refer to the SAP documentation or help files related to the CIC or CS modules for more detailed information on how secondary events are handled and any specific configurations that may be relevant.
  
  
  User Training: Ensure that users are trained on how to handle primary and secondary events effectively, so they understand the implications of these messages.
  
  
  Contact SAP Support: If the message is causing issues or if you believe it is an error, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific message or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to event management in SAP, such as CRMD_ORDER for managing service orders or CRM_ORDER for customer relationship management.
  Business Processes: Understand the business processes that are in place for handling customer interactions and service requests, as this will provide context for why secondary events are being created.
  
  In summary, the message /CCIS/EXPORT012 Secondary event record(s) created is generally informational, indicating that related events have been generated. Reviewing the created records and understanding the configuration will help in managing this message effectively.