/BEV1/NE020 - Customer &1 is blocked; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: /BEV1/NE -

• Message number: 020

• Message text: Customer &1 is blocked; see long text

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

AnswerBot

• What is the cause and solution for SAP error message /BEV1/NE020 - Customer &1 is blocked; see long text ?

  The SAP error message /BEV1/NE020 Customer &1 is blocked; see long text typically indicates that a customer account is blocked for certain transactions in the SAP system. This can occur in various modules, such as Sales and Distribution (SD) or Financial Accounting (FI), and it usually means that the customer cannot be processed for sales orders, deliveries, or billing due to the block status.
  Cause:
  
  
  Customer Blocked Status: The customer account may be blocked for various reasons, such as:
  
  Payment issues (e.g., overdue invoices).
  Credit limit exceeded.
  Manual blocking by a user or administrator.
  Blocked due to compliance or legal reasons.
  
  
  
  Master Data Issues: The customer master data may not be complete or may have inconsistencies that lead to the blocking.
  
  
  Solution:
  
  
  Check Customer Status:
  
  Go to the customer master data in SAP (transaction code XD03 for general data or VD03 for sales area data).
  Check the status of the customer in the "Status" tab. Look for any blocks that are indicated.
  
  
  
  Remove Block:
  
  If the block is due to payment issues, resolve any outstanding payments or overdue invoices.
  If the block is due to credit limit issues, you may need to adjust the credit limit or review the customer's credit status.
  If the block was applied manually, you can remove it by editing the customer master data (transaction code XD02 or VD02).
  
  
  
  Consult Long Text:
  
  The error message suggests checking the long text for more details. You can usually find this by clicking on the message or using the transaction code SE91 to look up the message class and number for more information.
  
  
  
  Contact Support:
  
  If you are unsure about the reason for the block or how to resolve it, consult with your SAP support team or system administrator for assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03 - Display Customer (General Data)
  VD03 - Display Customer (Sales Area Data)
  XD02 - Change Customer (General Data)
  VD02 - Change Customer (Sales Area Data)
  
  
  
  Credit Management: If the block is related to credit management, you may need to review the credit management settings in your SAP system.
  
  
  Documentation: Refer to SAP documentation or help files for more detailed information on customer blocking and unblocking procedures.
  
  
  User Roles: Ensure that you have the necessary authorizations to view and modify customer master data.
  
  
  By following these steps, you should be able to identify the cause of the block and take appropriate action to resolve the issue.